Appointment Coordinator

7 days ago

Rocky Mountain House, Canada Rainbow Ford Full time

Do you love helping people and keeping things organized? At Rainbow Ford, we’re looking for a friendly, detail-oriented Appointment Coordinator to be the welcoming voice of our Service Department. You’ll help guests enjoy a smooth, stress free service experience from scheduling their appointments to arranging transportation and following up after their visit.

If you’re someone who thrives on connection, organization, and creating positive experiences, we’d love to meet you

**What You’ll Do**:

- Book and manage appointments for the Service Department, including handling incoming calls.
- Stay in touch with customers, sending reminders before appointments and checking in afterward to ensure they had a great experience.
- Share daily updates with managers about customer feedback.
- Build positive relationships that encourage repeat business.
- Contact customers about recall work and coordinate scheduling with the parts team. -Arrange transportation services (rentals, valets, and shuttles).
- Support the team with other tasks as needed.

**What We’re Looking For**:

- At least 1 year of dealership experience as an Appointment Coordinator or in Business Development preferred.
- A High School Diploma or equivalent.
- A valid driver’s license with a clean abstract.
- Strong communication skills and a professional, friendly phone presence.
- Excellent organization and multi-tasking abilities with an eye for detail.
- Confident using computers and dealership software.
- A proven ability to deliver great customer experiences and solve problems.
- A team player who works well across departments.

**What We Offer**:

- Competitive wages
- Extended health benefits
- Paid time off
- Employee discounts
- Excellent team culture
- Career growth opportunities

Pay: $15.00-$26.08 per hour

Expected hours: 44 per week

**Benefits**:

- Dental care
- Extended health care
- Life insurance

Work Location: In person

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