Café Attendant

**internal/external posting**

job title: Café Attendant - Prep Cook

job ID #: CPCBI CAPC 24-0515

department: Community Health and Capacity Building Initiatives

reports to: Supervisor, Health Promotion & Community Capacity Building Initiatives

salary range: (CS1) $19.71 - $27.21 per hour

status: Full Time, Permanent

hours: 37.5 hours per week

vacancy: 2

**Who we are**:
Sherbourne is a leading provider of quality health care and transformative support to people who face social, economic, and other systemic barriers. Our mission is to be a dynamic provider of integrated health services, community programs and capacity-building initiatives that enable people and diverse communities to achieve wellness.

Sherbourne provides innovative health care and social services to the diverse urban population of southeast Toronto. While our doors are open to everyone, we focus on people who are homeless or under-housed; 2SLGBTQ, and newcomers to Canada. We are funded by the Ministry of Health, Ontario Health Toronto, Ministry of Community, children and Social Services, City of Toronto and many generous companies, groups, and individuals.

**Working at Sherbourne**

At Sherbourne Health, we care about our staff and recognize that our biggest strength is our people. We have a solid commitment to life-long learning which is demonstrated through our professional development program. We invest in collective work and staff training to improve service user care. We supplement this by creating a low-barrier work environment built on equity and respect, while working together in caring, cohesive teams and providing opportunities for advancement.

**we believe in work-life balance and offer**:

- A competitive salary.
- Membership in Healthcare of Ontario Pension Plan (HOOPP).
- Four weeks of vacation per year (to start).
- Four personal days per year.
- An extended healthcare and dental package.
- Long-term disability insurance.
- Life insurance.
- An employee assistance plan.
- A generous professional development plan: up to $1300 to be used towards learning activities.
- Six fully paid professional development days per year - related to position/responsibilities.

**about the role**:
The Café Attendant-Prep Cook is responsible for assisting with customer service at the point-of-sale station, food production, and overall café operations including menu planning, procurement, and kitchen. This role is the primary point of contact for service users, ensuring a high level of customer support and satisfaction by preparing coffee and food to order, managing inventory, and maintaining food safety standards.

**day to day responsibilities**:
**Customer Service**
- Serve as the main point of service contact, assisting guests in selecting food and beverage items, entering orders into a point-of-sale system, and processing payments.
- Maintain strong interpersonal and conversational skills to make all guests feel welcome and informed about the menu offerings, including knowledge of ingredients.
- Execute thorough pre
- and post
- café cleaning duties, including sanitizing surfaces, organizing dining areas, and maintaining cleanliness standards to uphold a hygienic environment for both staff and customers.

**Food Operations**
- Efficiently and accurately prepare espresso-based drinks, as well was working with apprentices gaining barista and Café Attendant experience (as applicable).
- Operate oven to warm up and ensure the freshness of food items for café service users.
- The Café Attendant-Prep Cook maintains the order counter area and stocking of items on display.
- The Café Attendant-Prep Cook works with direct supervision and assistance of a Food Programming Coordinator.
- Promotes safety of clients and staff Ensures the safety of self and others by performing work safely according to organizational health and safety policies and departmental safety procedures and policies and complies with safe food handling practices and all legislated safety regulations (e.g., Occupational Health and Safety Act, Workplace Hazardous Materials Information System (WHMIS)).
- Promotes client safety by maintaining a clean and safe dining environment and responding to concerns, complaints and issues identified.
- Uses equipment, materials and protective devices according to safe operating procedures.

**Administration**
- Participates in menu planning, procurement, and kitchen support to ensure efficient café operations.
- Assists in providing training and support to apprentices in developing their culinary and customer service skills.
- Maintain inventory control and comply with all legislated safety regulations for food handling and workplace safety.
- Attends and participates in Sherbourne meetings as assigned by the management.
- Collaborates with colleagues on café program improvement activities.

**To thrive in this role, you’ll need**

**education/experience/skills/abilities**:

- Minimum of a high school diploma or equivalent, wi