Beauty Boutique Expert Pt

**Lieu**:
5230 Dundas St. W., Etobicoke, Ontario, M9B 1A8

Joignez-vous à un magasin qui appartient à des intérêts locaux et est exploité par eux afin d’aider à fournir des services dans le domaine de la santé, de la beauté et de la commodité dans votre collectivité et à placer le client au centre de tout ce que vous faites.

**Pourquoi ce role est-il important?**

**SUMMARY**:
**DUTIES & RESPONSIBILITIES**:

- Sales Expectations
- Maximizes sales and awareness of promotional programs
- Identifies customers’ needs and sells through demonstration and education
- Possesses a “selling is fun” attitude
- Promotes sales of beauty products; provides information on new or existing products and services; conducts demonstrations
- Promotes sales through encouraging customers to participate in the PC Optimum program
- Introduces and promotes “beautyBoutique.ca” to customers
- Ensures prestige and derm brands are tracked and that daily targets are achieved
- Seeks out development such as through workshop/education sessions to ensure product knowledge is current
- Introduces and promotes Assisted Selling to customers

**CUSTOMER SERVICE**
- Promote a positive environment for customers and coworkers
- Builds customer loyalty through follow up and repeat business
- Resolves customer complaints within guidelines
- Actively uses eClienteling to provide superior customer service and maximize sales, and to help reach department targets on all eClienteling metrics
- Actively promote and book appointments for in-Store events

**OPERATIONS**
- Exhibits and promotes the company’s products and services and provides information to interested parties
- If Beauty Expert is a specific brand captain, ensures they attend appropriate vendor schools
- Attends workshop/education sessions and learn through other online offerings to ensure product knowledge is current and up to date ie. SDMU, vendor schools, cosmetics web based training, YouTube, etc.
- Adheres to Cosmetics Operating Standards
- Completes all required sales tracking forms
- Implements eClienteling functions as a daily practice to support sales
- Demonstrates a professional image, including clean and complete image guidelines, uniform as outlined in Store Standards with name badge, and full make up wearing only cosmetic and fragrance brands that Shoppers Drug Mart sells
- Utilizes Derm Centre (if applicable) when conducting Skin Care Demonstrations and consultations aiming to achieve “3” per eight hour shift or “1” per four hour shift.
- Adheres to image/uniform guidelines and wears pager or headset at all times (if applicable).

**GENERAL**
- Complies with all health and safety regulations
- Complies with all store policies and procedures
- Complies with loss prevention policies and procedures and ensures they are executed in the department
- Acts professionally at all times
- Perform other duties as required

**QUALIFICATIONS**
- Planning, Judgment and Decision Making
- Independent thinking and decision - making when dealing with customer issues and devise appropriate solutions
- Selling skills in Cosmetics/ luxury goods

**EXPERIENCE**
- Proven consultative skills to provide information, advice and guidance to customers on Shoppers Drug Mart beauty products and services
- Selling experience with a proven track record
- A good knowledge of various beauty products and services available
- Strong communication skills to make presentations, instruct individuals and groups on the use of cosmetics
- Commitment to providing excellence in customer service
- Punctual and reliable
- Customer service oriented

**WORKING CONDITIONS**
- Ability to work flexible shifts which may include nights and weekends
- Ability to work in a fragrance filled environment

**PHYSICAL REQUIREMENTS**
- Ability to lift up to 50 pounds
- Ability to climb ladder
- Ability to bend and stretch to stock shelves

The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.

J2WRTL
J2WCBB

**Pourquoi travailler dans une pharmacie Shoppers Drug Mart?**

Il y a un pharmacien-propriétaire affilié dans chaque pharmacie. Vous travaillerez donc avec un propriétaire d’entreprise locale tout en bénéficiant du soutien d’une marque nationale. Vous bénéficierez du Programme d’achat des employés, d’horaires souples et variés, d’une rémunération concurrentielle et de possibilités d’apprentissage en ligne par l’intermédiaire de Académie.

Prenez en main votre travail et trouvez d’autres façons de vous occuper de vos patients, de vos collègues, des clients et des membres de la collectivité.

En outre, nous croyons que la conformité aux lois consiste à faire ce qu'il faut. Le respect de la loi fait partie de notre Code de conduite; il renforce ce