Host/hostess

1 week ago


Calgary, Canada La Torino Trattoria Full time

**Job Overview**

**Responsibilities**
- Greet guests warmly upon arrival and assist with seating arrangements to optimize flow and guest satisfaction
- Manage reservations and waitlists efficiently using POS systems such as Micros POS or similar platforms
- Answer phone inquiries professionally, providing information about the restaurant and reservation options
- Maintain a clean and organized host stand area, ensuring a welcoming environment at all times
- Coordinate with servers and kitchen staff to ensure timely seating and service delivery
- Handle guest inquiries, special requests, and complaints with professionalism and courtesy
- Assist in maintaining overall cleanliness of the dining area, lobby, and host station
- Support team members during busy hours by assisting with basic food service or guest needs when necessary

**Requirements**:

- Prior experience in guest services, serving, or hospitality is highly desirable; restaurant experience is preferred
- Strong communication skills with excellent phone etiquette
- Ability to handle multiple tasks efficiently in a fast-paced environment
- Knowledge of POS systems such as Micros POS or similar platforms is a plus
- Demonstrated customer service skills with a friendly and professional demeanor
- Ability to work flexible hours, including evenings, weekends, or holidays as needed
- Experience in hotel or food service industries is advantageous but not mandatory
- Must possess strong organizational skills and attention to detail to ensure smooth operations

Join our team to deliver memorable experiences for our guests through exceptional hospitality and service excellence.

**Job Types**: Full-time, Part-time

Pay: $16.00 per hour

Expected hours: 25 per week

**Benefits**:

- Flexible schedule
- On-site parking

Work Location: In person


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