Cosmetic Reset Merchandiser- Supervisor

1 week ago

Greater Sudbury, Canada Mosaic Full time

We are seeking a highly motivated and skilled individual to join our team as a Field Supervisor for the Reset Team. In this role, you will be responsible for overseeing the end-to-end merchandising process and ensuring a seamless training experience for merchandisers within assigned territory.

**What do we offer?**

- Competitive Hourly Rates (negotiable based on territory and experience).
- $1 In-Store Hour Compliance Bonus (paid out quarterly).
- Flexible Scheduling
- Paid Mileage and paid travel time
- Growth Opportunities
- Referral Bonus Program

- Live photo vetting and approval photos during relines.
- Lead and support team, troubleshoot, and provide training over the phone and virtually; coach and train reps, report to DM on Rep Performance action, and assist TLs infield with questions/issues.
- Follow up with direct reps regarding overdue call reports and reporting to DM any foreseen issues with compliance.
- Act as a point of contact for assigned reps within territory
- Resolve store complaints
- Ensure store/department management is satisfied with each visit and all work is completed 100% to visit instructions - coaching their direct reps to ensure each of their visits are executed to this standard as well
- Ensure a maintained calendar on NI with above-average scorecard results.
- Support DMs with overall project compliance and escalate any staffing or project issues.
- Perform regular team lead/merchandiser responsibilities - field work 90% of time as team lead or training opportunities as needed.
- Perform ad hoc staffing duties, adjust calendars, and fix/update call reports. 10% admin duties.

- A minimum of 1 years of experience in a similar field.
- Strong communication skills.
- Leadership skills.
- Ability to vet and approve photos during relines, including weekends and after-hours.
- Comfortable handling store complaints and finding solutions.
- Ability to travel throughout the region and possibly across multiple districts.
- Highly organized with excellent time management skills.
- Able to maintain a high level of customer satisfaction while keeping all calls up-to-date and ensuring compliance with project timelines.

Acosta Group is a collective uniting the most trusted retail, marketing, and foodservice agencies—Acosta, ActionLink, CORE Foodservice, CROSSMARK, Mosaic, Premium Retail Services, and Product Connections. Together, we connect consumers with the brands they love through omnichannel selling, merchandising, brand advocacy, and integrated marketing.

We recognize our associates are the foundation of our success. That’s why we prioritize your growth, development, and well-being to help you reach your full potential. With programs designed to support a fulfilling work-life balance, we offer opportunities that fit your lifestyle and ambitions—whether you’re looking for part-time flexibility or full-time career advancement.

Ready for a career path that’s as unique as you? Discover your path at Acosta Group

Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

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