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Associate Director, Clinic Services and Quality Improvement
58 minutes ago
**Summary**
The A/Director, Clinic Services and Quality Improvement is responsible for providing directions, overseeing the day-to-day operations and management of on-site and virtual clinic service delivery. This role involves strategic leadership, ensuring operational efficiency, and driving continuous improvement across all clinic sites.
**Company Overview**
GotoDoctor, with its subsidiary Enhanced Care Clinic, is a nationally recognized healthcare technology and services company that has successfully commercialized its innovative Service Engine platform across Canada. The platform integrates with public healthcare systems, delivering team-based Primary Care through family physicians, nurse practitioners, pharmacists, and allied health professionals. Its unique model, combining virtual and 250+ in-person pharmacy and clinic locations, is fully aligned with the Canada Health Act and avoids creating a parallel system. Gotodoctor’s proven scalability and interoperability have driven adoption by major insurance carriers (Manitoba Blue Cross, SEB/Co-operators, Union Benefits), leading pharmacy networks (Rexall, McKesson Canada’s Guardian, IDA, Remedy’sRx), government programs, and pharmaceutical firms (Novartis Canada). Serving over a million Canadians, Gotodoctor delivers measurable health improvements, reduces wait times, and ensures a seamless, uniform patient experience across public, private, and employer-sponsored healthcare ecosystems.
**Reporting to**:Director, Clinic Services
**Location**:Hybrid - 50% virtual; 50% in-person - GTA, plus occasional travel
**Responsibilities**
- Administrative_
- Lead and manage the operations supervisors and staff of both on-site and virtual clinic services.
- Collaborate with organizational management and leadership teams to align clinic operations with broader strategic objectives.
- Work closely with the Project Management Office on the implementation of projects, analytics, and enhancing clinic efficiency.
- Ensure full compliance with Health and Safety protocols and regulations.
- Engage and align clinic staff, physicians, management, vendors, and stakeholders to support organizational priorities.
- Establish, communicate, and enforce clinic policies, including confidentiality and operational guidelines.
- Identify and implement process improvements to enhance operational efficiency and service quality.
- Continuously develop strategies to increase productivity and efficiency across all sites.
- Oversee the optimization and utilization of electronic health records and IT systems.
- Other relevant projects and initiatives as required.
- Human Resource_
- Directly manage clinic staff, ensuring smooth and productive operations across all sites.
- Oversee effective recruitment, training, and performance management of staff.
- Maximize the service delivery from physicians, specialists, pharmacies, and allied health services.
- Foster strong communication and engagement with physicians, providers, vendors, and patients.
- Financials_
- Work with the accounting team to monitor operational efficiency, ensuring adherence to budgeted staff ratios and cost controls.
- Identify and implement cost-saving initiatives in the procurement and supply chain processes.
- Coordinate with the accounting team to ensure timely and accurate account receivables.
- Hold profit and loss responsibility for clinic sites, driving fiscal health and sustainability.
- Provide monthly management reports, insights, and recommendations for performance improvement.
- Clinic Enhancement_
- Identify operational challenges and develop strategies for continuous operational and service improvements.
- Provide clinical guidance to ensure patient safety, confidentiality, and privacy.
- Ensure the long-term sustainability and effectiveness of operations at clinic sites.
- Collaborate with organizational management and leadership teams to align clinic operations with broader strategic objectives.
- Work closely with the Project Management Office on the implementation of projects, analytics, and enhancing clinic efficiency.
- Ensure full compliance with Health and Safety protocols and regulations.
- Engage and align clinic staff, physicians, management, vendors, and stakeholders to support organizational priorities.
- Establish, communicate, and enforce clinic policies, including confidentiality and operational guidelines.
- Identify and implement process improvements to enhance operational efficiency and service quality.
- Continuously develop strategies to increase productivity and efficiency across all sites.
- Oversee the optimization and utilization of electronic health records and IT systems.
- Other relevant projects and initiatives as required.
**Qualifications**
- Demonstrated progressive management experience - A minimum of 3 years of clinical project or management experience - Required
- Experience with EMR systems and working in a primary health care setting - Required
- Strong clinical knowl
