Director of Quality

**ABOUT MICROART**:
We are an electronic manufacturing company with a focus in producing PCBS (Printed Circuit Boards). Microart Services Inc. is an ISO9001, ISO13485 & AS9100 registered corporation servicing markets worldwide. Our continued commitment to servicing the prototype to mid-volume clientele has awarded us with strong, stable growth over 40 successful years and many valued long-term partnerships.
**Job Title**: Director of Quality
**Reports To**: CEO
**Department**: Quality Management
**Location**: Markham, 100% Onsite
**Salary**: $90,000.00k - $105,000.00k
Strategic Leadership
- Develop and execute a comprehensive quality strategy that aligns with the company's long-term vision and operational goals
- Lead the quality function as a key member of the executive team, influencing organizational direction and decision-making
- Collaborate with executive leadership to integrate quality initiatives into the overall business strategy
- Establish and oversee quality governance frameworks, ensuring adherence to industry standards and regulatory requirements
- Lead the development and implementation of quality policies, procedures, and best practices across the organization
- Identify potential quality risks and develop mitigation strategies to minimize impact on product quality and customer satisfaction
- Lead root cause analysis and corrective action processes for quality incidents, ensuring timely resolution and prevention of recurrence
- Lead the assessment and reorganization of the quality department to enhance efficiency and drive strategic initiatives

Documentation control
- Maintain revision control for all operating procedures, controlled quality manuals,

quality-controlled forms, work instructions, rework instructions and all applicable files of quality system documentation
- Keep document history log, QCF list and external codes/standards up to date

Management representative
- Act as main company representative during annual ISO 9001, 13485, 16949, 27001 and AS 9100 registration/assessment audits
- Resolve any non-conformances identified during the audits
- Generate and send an Action Plan to the Registrar for the resolution of the non conformances
- Attend all customer meetings/audits dealing with Quality Systems and generate any corresponding Action Plans and/or reports as needed
- Conduct all meetings with appliable staff dealing with QA issues, Management

Reviews and generate required Management Review Reports
General QA
- Conduct supplier surveillance audits on selected vendors and generate corresponding audit reports
- Implement and maintain ISO 9001, 13485, 16949, 27001 and AS 9100 quality management systems
- Implement and maintain FDA listing
- Generate inspection reports for applicable customers

Data analysis and report generation
- Acquire on time delivery data, 8D (NCR/Customer Complaint) data and generate reports
- Acquire supplier performance evaluation, customer satisfaction and production data
- Assemble all data for analysis and subsequent actions
- Conduct follow up on required actions Customer Liaison
- Serve as QA representative for all customer/potential customer quality audits
- Follow up documentation on all quality issues identified during these audits
- Complete all customer issued questionnaires, quality agreements, surveys etc.
- Address all submitted requests for policies on conflict minerals, counterfeit parts and REACH programs
- Complete all customer required Quality reports (Control plans, FAI Reports, ITAR Data, Inspection Reports, PPAP Reports)
- Generate C of Cs for all applicable medical and aerospace customers

Other responsibilities as required
This job posting is for an existing vacancy.