Operations Manager

2 weeks ago

Bolton, Canada Titanium Transportation Group Inc. Full time

**Company Profile**

Titanium is a leading logistics and transportation company servicing Canada and the United States. We are a recognized consolidator of asset-based transportation companies, having completed twelve acquisitions since 2011. Titanium has also been ranked by Canadian Business as one of Canada's Fastest-Growing Companies for twelve consecutive years, and in 2020 was recognized by Financial Times as one of America's Fastest-Growing Companies. We are one of only three publicly traded Transportation Companies in Canada. We welcome growth, new ideas and the provision of opportunity
**Job Summary**

The Operations Manager will manage & develop day-to-day operations in Titanium's Head Office. They will oversee the logistics team, and ensure that margins can be maximized by reducing carrier challenges. The Operations Manager will be responsible for finding the carriers to move our clients' freight. They will build and develop carrier relationships and negotiate competitive carrier rates while maintaining company revenue and margin goals. This role will ensure that the movement of freight will exceed our client's expectations. The manager will be the last line of defense for all roles below them for escalation, troubleshooting and coverage. They will focus on monitoring employees' work and stepping in when needed to prevent and resolve issues. To be successful in this role they must actively seek opportunities to improve the operations of employees working under them.
**Job Duties and Responsibilities**
- Train and coach employees to increase productivity, maintain adherence to corporate policies & procedures and consistent quality of work
- Establish and maintain Key Performance Indicators that accurately reflect status and quality
- Control quality by exercising due diligence and care on operations to prevent service failures, security breach, and client dissatisfaction
- Monitor tracking and tracing activates to ensure live updates are being acquired
- Maintain good relationships with larger carriers and customers by checking in about standards and requirements being met by the team
- Provide reports to management and directors as needed
- Research and maintain knowledge on current market conditions, pricing, regulations, and the environmental climate
**Required Skills and Qualifications**
- Post University BA required
- 10 years brokerage experience in multiple roles
- Experience managing a team of at least five people
- Proficient knowledge of Microsoft Office
- Proven problem solver
- Excellent English verbal and written communication skills
**Position Details**
- Full-time employment
- Office environment - no remote work available
- Share Purchase Plan - opportunity to buy company shares through payroll at a 100% match
- Group Benefits offered - health and dental
- Titanium is committed to investing in our employees through the use of annual performance reviews - we promote from within
- We thank all applicants in advance; however, only applicants being considered for an interview will be contacted._

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