Associate Customer Care Representative

7 days ago

Guelph, Canada Agricorp Full time

Agricorp is looking for **Associate Customer Care Representatives**to join our Customer Care Services department in the Program Delivery division. These are summer student positions.

**The Role**:
The Associate Customer Care Representatives (ACCR) provides critical front-line contact for all customer inquiries, retrieving and entering customer information into databases. As an ACCR, you will provide customer service support to Ontario producers who use Agricorp’s business risk management programs, including Production Insurance, AgriStability, the Risk Management Program and Farm Business Registration. In this role, you will:

- Provide data entry for program-related customer information (financial statements, tax documents and farm acreage and yield reports) in an accurate and timely manner
- Perform general administrative tasks related to customer documents, including handling inbound and outbound mail, scanning and uploading documents, and file management
- Complete outbound calls to retrieve information related to customer accounts

**Job status**: 4-month contract position
**Work status**: Full time in-office
**Salary Range**: $21 - $25/hour
**Location**: Must live in Ontario to perform this role

**Qualifications**:

- Working towards a post-secondary degree or diploma in a related field (business or agriculture) or equivalent experience
- Minimum 1 years’ experience in a customer care/contact centre or customer service environment
- Quality focused and strong attention to detail
- Knowledge of insurance programs (insurance claims and underwriting), financial statements, tax filing and accounts receivables an asset
- Understanding of the agricultural industry and government business risk management programs an asset
- French language skills an asset

**Key Competencies**:

- **Client focus** - Meets the expectations of internal and external customers through establishing effective relationships, gaining trust and respect.
- **Teamwork and collaboration** - Works cooperatively within teams to build effective relationships and accomplish goals.
- **Quality Focus** - Attends to the task at hand to minimize errors; reviews own work prior to distribution
- **Program knowledge** - Knows and understands the programs and services provided by Agricorp
- **Initiative** - Proactively identifies and handles issues and situations to take action; seizing opportunities when they arise
- **Planning and organizing** - Effectively plan and organize time and resources to prioritize work to effectively meet objectives

**Background**:
**Agricorp, an agency of the government of Ontario.**

Agricorp delivers government programs. These programs help protect the livelihood of over 47,000 Ontario farmers against the many risks farm businesses face every day. Our employees are skilled professionals who respond when industry and government need us, manage public funds with great care and integrity, and deliver a quality customer experience.

Agricorp helps grow Ontario agriculture. We underwrite $7 billion in risk each year. The agency was established in 1997, and in our first 25 years we made $7.5 billion in payments to farmers when they needed it most.

We thank all applicants for their interest; however, only those selected for an interview will be contacted directly.

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