Customer Care Representative

OverviewAre you passionate about customer service and agriculture? Someone who thrives on problem solving and asking the right questions? We are seeking new Customer Care Representatives (CCR) to connect Ontario farmers with Agricorp programs.The RoleThe Customer Care Representative (CCR) role provides critical first line of contact for all customer inquiries, and retrieve and enter customer information into a database. As a CCR, you will provide customer service support to Ontario farmers who use Agricorp’s business risk management programs. In this role you will:Provide front-line contact for customers by handling inbound customer inquiries via multiple communication channels (calls, email, online, fax, mail)Respond to a variety of program queries using specific criteria and detailsRetrieve detailed information from customers and other sources and redirect customer queries to appropriate internal contactsProvide data entry for specific customer program-related information, such as financial statements, tax documents, and farm acreage and yield reports, in an accurate and timely mannerPerform general administrative tasks related to customer mailings, file management, faxing, scanning, etc.Provide peer coaching and support to less experienced Customer Care Services staffAct as a product liaison and communicate with other departments to address business needsJob status: Permanent position available (posting for an existing vacancy)Salary Range: $45,916 - $54,018Work Status: Full time in-officeQualificationsPost-secondary degree or diploma in a related field, such as business or agriculture, or equivalent experienceMinimum 2 years’ experience in a customer care, contact centre or customer service environmentQuality focused and strong attention to detailStrong math skills and proficiency in data entry and computer applicationsKnowledge of insurance programs, such as insurance claims and underwriting, financial statements, tax filing and accounts receivables, an assetUnderstanding of the agricultural industry and government business risk management programs an assetFrench language skills an assetKey CompetenciesClient focus – Meets the expectations of internal and external customers through establishing effective relationships, gaining trust and respect.Teamwork and collaboration – Works cooperatively within teams to build effective relationships and accomplish goals. Shares expertise and actions that respect the needs and contributions of others. Helps to create and maintain trust within the team.Quality focus – Attends to the task at hand to minimize errors and provide consistent delivery of work to the highest possible standardProgram knowledge – Knows and understands the programs and services provided by AgricorpInitiative – Proactively identifies and handles issues and situations to take action; seizing opportunities when they arise.Efficiency – Effectively plan and organize time and resources to prioritize work to effectively meet objectives.BackgroundAgricorp, an agency of the government of Ontario. Agricorp delivers government programs. These programs help protect the livelihood of over 47,000 Ontario farmers against the many risks farm businesses face every day. Our employees are skilled professionals who respond when industry and government need us, manage public funds with great care and integrity, and deliver a quality customer experience.Agricorp helps grow Ontario agriculture. We underwrite $6-8 billion in risk each year. The agency was established in 1997, and since then we’ve made over $8 billion in payments to farmers when they needed it most.How to ApplyApply online. To apply for this position, please go to www.agricorp.com and select Careers. Click on Current Opportunities.Please advise if you require accommodation during the recruitment process.Please submit your application for this position by January 27, 2026.We thank all applicants for their interest; however, only those selected for an interview will be contacted directly. #J-18808-Ljbffr