Snow and Bike School Manager

**POSITION**: Snow & Bike School Manager

**DEPARTMENT**: Recreation

**REPORTS TO**: Dir. Recreation

**STATUS OF POSITION**: Full Time

**WHO WE ARE**: At Horseshoe Resort, we are a team that loves to serve people, priding ourselves on the service that our colleagues deliver to our guests. Horseshoe Resort is always looking for talented individuals to join our growing team of hospitality professionals and recreation enthusiasts. If you are outgoing, friendly and love adventure and the outdoors, you may be the person we are looking for

Position Summary

The Snow & Bike School Manager should not only have an extensive knowledge of both Winter Recreational Sports as well as Mountain Biking, but also the leadership and administrative skills to coach and manage staff, interact with guests, create a labour schedule, and foster an environment of continuous fun and learning for guests and team members. The Manager will work with the Director of Recreation to effectively run and oversee all Snow & Bike School operations and functions in a professional manner creating a fun and successful environment for sport development.

**Duties and Responsibilities**:
Maintains and improves Horseshoe Resort standards and services to ensure guest satisfaction
Develop and implement standard operating procedures related to ski/snow/bike programs
Work closely with the Recreation department to develop a top-level ski & bike coaching program
Conduct routine instruction audits and provide feedback to Instructors
Deliver a variety of teaching and coaching sessions to Instructors to ensure ongoing skills development
Develop all Snow & Bike School programs
Personally conduct and/or assist with regular on hill training sessions
Coordinate with Group Sales Manager and facilitate group lessons and ability testing for all corporate and school groups as required
Conduct Interviews, hire, and train enthusiastic employees while continually coaching them on how to improve standards of service, inform Human Resources of any staffing shortfalls and follow up accordingly
Encourage high employee morale and loyalty, maintain departmental organization
Improve, maintain, and adhere to all operational and safety procedures ensuring safe and efficient operation of Snow & Bike Sports programs
Assist with guest complaints, general incidents and accidents and troubleshooting
Complete employee evaluations
Prepare schedules while maintaining lowest possible labour costs without jeopardizing guest experience
Work with the Guest Services Lesson desk to resolve guest problems in an efficient and courteous manner
Deal with staff concerns promptly and effectively

**Qualifications**:
Minimum Level 2 CSIA Certification
Minimum Level 1 PMBIA Certification (or ability to attain)
Level 1 CASI Certification is an asset
Experience running children’s camp is an asset
Outstanding organizational skills a must
Excellent customer service and computer skills
Must be well mannered and personable
Ability to multi-task and cope with pressure
Good knowledge of snow sports, mountain biking and resort operations
Good knowledge of procedures and equipment
Minimum 5 years Management experience preferably in the Ski Industry
Experience as a Snow School Director or Manager is a strong asset
- Horseshoe Resort currently does not have staff housing/accommodations available

Join our team today, and enjoy employee perks such as Resort staff pass for yourself and your dependents, retail, lodging, and restaurant discounts, along with additional perks and discounts at our other affiliated resort - Deerhurst Resort in Muskoka.