Customer Success Manager

2 weeks ago

Calgary, Canada The Gentlemen Pros Full time

**Overview**

We are looking for a dedicated Customer Success Specialist to join our team. In this role, you will ensure customer satisfaction and retention by delivering exceptional service and support.

**Responsibilities**
- Deliver outstanding customer service by actively listening to customer needs and providing accurate and helpful information
- Manage inbound calls from customers inquiring about plumbing and HVAC services, including service requests, scheduling, and general inquiries
- Make outbound calls to confirm appointments, follow up on services, and engage with both existing and potential customers
- Schedule service appointments for technicians based on their availability and customer requirements
- Collaborate with the service team to ensure effective communication and efficient service delivery
- Build and maintain strong relationships with customers to understand their needs and objectives
- Serve as the primary point of contact for customer inquiries, issues, and escalations

**Skills**
- Excellent verbal and written communication and interpersonal skills
- Strong project management abilities
- Exceptional customer service skills
- Ability to analyze data and extract meaningful insights
- Effective leadership, communication, and negotiation skills
- A genuine passion for helping others
- Availability to work full-time hours, which may include daytime, evening, and/or weekend shifts
- A minimum of 5 years of experience in a customer service role
- Your unique talents If you don’t meet 100% of the qualifications listed above, please share why you would be a great fit for this position

Pay: From $20.00 per hour

Expected hours: 20 - 40 per week

Additional pay:

- Overtime pay

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

  • Customer Success Manager

    1 week ago

    Calgary, Canada School Result Full time

    Customer Success Manager – $76,500–$103,500 CAD | Full-TimeOverviewClio is hiring a Customer Success Manager to join its dynamic team in Vancouver, Calgary, or Toronto. This is a full-time hybrid role offering a competitive salary, generous benefits, and the opportunity to make a meaningful impact in the legal tech space. If you're passionate about...

  • Customer Success Manager

    4 weeks ago

    Calgary, Canada Certn Full time

    Join to apply for the Customer Success Manager role at Certn Base pay range CA$52,880.00/yr - CA$66,100.00/yr At Certn, we’re revolutionizing background screening with The World’s Easiest Background Check — fast, global, and powered by tech. We’re not about outdated processes and red tape. We’re about innovation, speed, and impact. If you’re...

  • Customer Success Manager

    4 weeks ago

    Calgary, Canada Certn Full time

    Who We Are At Certn, we’re revolutionizing background screening with The World’s Easiest Background Check — fast, global, and powered by tech. We’re not about outdated processes and red tape. We’re about innovation, speed, and impact. If you’re looking for a place where ownership, collaboration, and creativity thrive, this is it. The Opportunity...

  • Customer Success Manager

    1 week ago

    Calgary, Canada Certn Full time

    Who We Are At Certn, we’re revolutionizing background screening with The World’s Easiest Background Check — fast, global, and powered by tech. We’re not about outdated processes and red tape. We’re about innovation, speed, and impact. If you’re looking for a place where ownership, collaboration, and creativity thrive, this is it. The Opportunity...

  • Customer Success Manager

    2 weeks ago

    Calgary, Canada Propra Full time

    **Company Description** Are you looking to transform an industry stuck in outdated systems and processes? Join Propra, an early-stage startup based in Calgary, on a mission to revolutionize property management and put it on autopilot. Propra is reimagining property management with a focus on using technology to alleviate the administrative burden for...

  • Customer Success Manager

    2 weeks ago

    Calgary, Alberta, Canada Certn Full time

    Who We AreAt Certn, we're revolutionizing background screening with The World's Easiest Background Check — fast, global, and powered by tech. We're not about outdated processes and red tape. We're about innovation, speed, and impact. If you're looking for a place where ownership, collaboration, and creativity thrive, this is it. The Opportunity:The...

  • Customer Success Manager

    2 weeks ago

    Calgary, Alberta, Canada Arsenault Full time

    Arsenault is building a world-class Customer Experience practice, and we are looking for driven, talented, and passionate Customer Success Managers to help make it happen. This is a unique opportunity to join on the ground floor, drive tangible impact for customers, and shape our customer success playbook. About Arsenault Arsenault is a full-suite shop...

  • Customer Success Manager

    4 weeks ago

    Calgary, Canada Certn Full time

    Join to apply for the Customer Success Manager role at CertnBase pay rangeCA$52,880.00/yr - CA$66,100.00/yrAt Certn, we’re revolutionizing background screening with The World’s Easiest Background Check — fast, global, and powered by tech. We’re not about outdated processes and red tape. We’re about innovation, speed, and impact. If you’re looking...

  • Customer Success Manager

    2 weeks ago

    Calgary, Canada Ontopical Inc. Full time

    **Overview** At Ontopical, the Customer Success team is dedicated to providing exceptional service and support experiences to enterprise customers predominantly in the construction, engineering, consulting and software industries. Through our cutting-edge market intelligence platform, enhanced by our generative AI Copilot, Oliver, we help our customers to...

  • Customer Success Manager

    11 hours ago

    Calgary, Alberta, Canada Alcumus Full time $75,000 - $90,000

    Customer Success Manager (CSM)Department: SalesEmployment Type: PermanentLocation: Calgary, CanadaReporting To: VP - Client Success and GrowthCompensation: $75,000 - $90,000 / yearDescription Creating safer workplaces while expanding your commercial impact.  We want to create a better working world by building a global network of responsible buyers and...