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Junior Account Manager
2 weeks ago
Volanté is an industry leading Enterprise Point-of-Sale (POS) company that sells its leading-edge hospitality solutions to blue-chip customers all across North America. With a team of over 100 employees in its Toronto, Ontario and Charlotte, North Carolina offices, Volanté's POS software has continuously demonstrated its ability to be flexible, scalable, and reliable in diverse environments.
We are looking for an experienced and dynamic individual for the hybrid role of Junior Account Manager to join our Project Team in the Toronto office Primarily collaborating with clients and internal teams to deliver results in tune with deadlines, you have 2-3 years' experience in this field. This position will require high cooperation with internal teams. This is a great opportunity to gain experience and thrive within a growing company. If you like to work in a fast-paced environment and qualify our requirements, we would like to hear from you.
WHAT YOU'LL BE DOING:
- Work with our Manager of Strategic Accounts to prepare comprehensive action plans, including resources and timeframes
- Creating Quotes & SOWs
- Managing Volante Gift Cards & Custom Gift Cards
- Preparing Hardware Quotes (Paper Rolls, Peripherals)
- Assisting in Online (Implementation, Support, Menu, PS), Onsite Support (Technicians) & PM services etc.
- Maintain logs or sheets, request logs, bug list, and site-wise ongoing issue log
- Manage client queries such as quotes and invoices and tracking information
- Managing customer feedback and driving upsells.
- Guide clients through our products and services to provide tailored solutions
- Coordinate with internal stakeholders to resolve inquiries if necessary
- Collaborate with clients and internal teams to deliver results in tune with deadlines
- Act as a point of contact for existing customers and handle their requests in a timely and professional manner
- Report and flag issues to necessary internal teams, such as Project Management, Technical Specialists, etc.
- Assisting in Project Coordination for new projects
- Attend daily/weekly conference calls as required with clients and internal teams
WHAT WE'RE LOOKING FOR:
- Post-secondary education in Computer Application, Software, IT, Business, Marketing, Hospitality, or related field is preferred
- 2 - 3 years of professional experience in a similar role
- Excellent communication skills - both in verbal and written correspondence
- Exceptional customer service skills where customer satisfaction is at the core of one's objectives
- Experience within the Restaurant, Retail, Hospitality industry is an asset
- Previous experience in a support or project coordination or technical customer service role is required
- A good attitude - you like to have a great time It's all about making our customers and partners happy, which in turn will make us happy
- A natural curiosity. You will be curious about how things work and want to continually learn our software and products
- Strong Problem-solving skills
- Must be eligible for travel within Canada and to the US, with no restrictions
- Previous work experience in the hospitality/restaurant or POS industry is a definite asset
WHAT YOU'LL GET OUT OF IT:
- Ability to leverage your experience to accelerate Volante's growth and achieve your own goals
- Benefits Plan that includes Vision, Dental, and extended Health Care
- Perks: Free parking, company socials, flexible work hours, casual office environment, free snacks and more
- We are dedicated to fostering a diverse, equitable, and inclusive workplace. We believe that diversity in all its forms is a source of strength and innovation, and we are committed to creating an environment where all employees can thrive._
