Public Service Representative

1 week ago

Victoria, Canada The Corporation of The City of Victoria Full time

**Job Description**:
**Public Service Representative**

**Competition Number**:25/04

**Posting Scope**:Internal / External

**Posted Date**:January 16, 2025

**Closing Date**:January 27, 2025, 4:30 PM PST

**Department**:Finance

**Posting Type**: Temporary - up to 6 months

**Work schedule**:Monday to Friday (17.5 hour work week)

**Salary**:$ 37.65 per hour, Pay Grade 9

**Job Code**:4223

**Employee Group**:This is a CUPE Local 50 position

**Number of Vacancies**:1

**POSITION FUNCTION**

Provide customer service functions related to city services and programs.

**KEY DUTIES**

Respond to counter, telephone or written inquiries from the public, outside agencies and other departments regarding a wide variety of municipal and government services such as bylaws, permits and licenses, parking fines, utility billing and property taxes and other programs; provide detailed information to applicants and the public regarding community events and festivals.

Collect payments for a variety of accounts, services, programs and publications; calculate fees and make adjustments; enter and update transactions into computerized cash and inventory control system; issue appropriate receipts; balance and verify daily revenue; prepare bank deposits.

Compose routine correspondence; type a variety of letters, memos, permits, forms and reports; assist in the development of related brochures and standard job procedures; maintain product and publication inventories; book City cars, equipment, meeting rooms and arrange facilities and catering; maintain listing of committee meetings and schedule of civic events; maintain a variety of manual and computerized records. Respond to inquiries from the City’s website.

Perform related duties where qualified.

**INDEPENDENCE**

Work is generated by requests for service or is assigned by supervisor.
Work is reviewed through reports to supervisor.

Issues that deviate from policy, regulations and bylaws are referred to supervisor or responsible department.

**WORKING CONDITIONS**

**Physical Effort**:
Sit with arms unsupported while keyboarding. (frequent)

Touch keying on a calculator. (occasional)

**Mental Effort**:
Deal with complaints and negative comments. (often)

**Visual/Auditory Effort**:
Focus on a variety of source data and computer for short periods. (often)

**Work Environment**:
Office.

Exposure to abusive people and negative situations daily. (often)

**KEY SKILLS AND ABILITIES**

Organize and prioritize work.

Type 50 wpm; working level operation of current City of Victoria word processing spreadsheet programs and database programs including Point of Sale and accounts receivable software.

Ability to provide a broad range of customer services and to receive, understand and resolve inquiries.

Maintain accurate records.

Deal with the public and applicants using tact and diplomacy.

Communicate effectively verbally and in writing.

**QUALIFICATIONS**

**Formal Education, Training and Occupational Certification**:
High school graduation.

**Experience**:
2 years of related experience.

or an equivalent combination of education and experience.

**OTHER**:
May be required to substitute in a more senior position.

Additional customer service training or conflict resolution training is an asset.

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