Clk 15r

Posting Title - CLK 15R - Client Service Representative - Position Classification - Clerk R15 - Union - GEU - Work Options - Hybrid - Location - Victoria, BC V9B 6X2 CA (Primary) - Salary Range - $59,015.56 to $66,749.47 per annum - Close Date - 6/1/2025 - Job Type - Regular Full Time - Temporary End Date - Ministry/Organization - BC Public Service -> BC Pension Corp - Ministry Branch / Division - Various - Job Summary Classification: Clerk R15 Reports to: Client Service Manager Salary Range: $59,015.56 to $66,749.47 per annum Union/Excluded: BCGEU Security Screening: Required **Job Type**: Regular part-time (20 hours per week) Regular full time Temporary part time and full time Additional Info: Testing will be required. Temporary opportunities may be extended or made regular. Training for part-time opportunities takes place over 8 weeks and applicants are required to work full-time during this period. Once training is complete the schedule will revert to part-time (20 hours). An eligibility list to fill future vacancies may be established. We are seeking **Client Service Representatives** to join our team in **VICTORIA, British Columbia, Canada.** Professionalism, composure, compassion, and diplomacy are key, along with excellent communication and problem-solving skills. You'll benefit from quality assurance and coaching support, opportunities for skill development, and ensuring compliance with policies and legislation. **About the inventory** This inventory is for job seekers interested in becoming a Client Service Representative (CSR) with BC Pension Corporation. To become an inventory member, applicants must meet the posted job requirements and successfully complete an online assessment of their knowledge and skills. Once you become a member of the inventory, you will be offered the opportunity to interview for positions in one of three operations areas within the Member and Employer Experience division as vacancies arise. If you are interested in the specified position, you will be required to sign up for an interview. Successful applicants may be offered vacancies directly, or by way of being placed upon an eligibility list. **Hybrid Work Model** This position is located in our Victoria, BC office. You will have the flexibility to work part of the time on-campus and part of the time off-campus. The requirement for on-campus presence is a minimum of 40% of your schedule in a month. Additional requirements are determined by the role functions and operational needs of each business area. **Responsibilities** **Client Service and Member Experience** - Provide high-quality service across multiple channels by assessing client needs, communicating pension concepts, and explaining benefit entitlements in clear, member-centric language. - Counsel members on pension plan options, eligibility, costs, and tax implications, and respond to inquiries through various communication methods. - Promote and guide members in using digital tools, ensuring accuracy in account updates and responses. **Benefit Processing and Administration** Determine eligibility and process retirement, termination, and post-retirement benefits, performing detailed pension calculations and ensuring compliance with plan rules. Review, approve, and reconcile benefits, adjustments, and refunds while maintaining accurate member records. **Employer Liaison and Data Reconciliation** Collaborate with employers to ensure accurate reporting and data submissions, reconcile discrepancies, and analyze pension plan data to resolve complex cases. **Training and Leadership** Train and mentor staff in pension administration, communication, and inquiry responses while reviewing and approving their work. **Projects and Improvements** Contribute to projects and initiatives that enhance member service, identify and address service delivery issues, and support system upgrades with testing and feedback. **Qualifications** **Must have** - High school diploma or equivalent. - Two years of recent (within 7 years) experience providing support in a customer service or administrative/clerical environment that includes: - Demonstrated experience using Microsoft 365 (Teams, Outlook, Word, Excel, PowerPoint). - An equivalent combination of education, training and relevant experience may be considered. **Nice to have**: - Experience working in a financial institution is preferred. - Experience working in a contact centre is preferred. **Knowledge, Skills and Abilities** - Ability to provide exceptional and consistent customer service across multi-channels at all times. - Ability to use a systematic and member-focused approach to analyze needs, determine underlying issues, and create sound solutions. - Exceptional verbal and written communication skills, with the ability to translate and explain complex concepts into plain language suited to the audience. - Empathy and professionalism when interacting with clients, particularly in defusing con