Member Experience Manager

2 weeks ago

Chilliwack, Canada Anytime Fitness - Chilliwack, BC Full time

Anytime Fitness is considered to be a premier place to work within the fitness industry, where we strive to help our members through coaching and community support. We are seeking a full time individual who is highly motivated with a passion for driving sales, improving the health of our members, and developing others.

The Personal Training Program Manager plays a vital role in cultivating the success of our training program. The primary Job of the Training Program Manager is to drive personal training sales and member retention.

**Key Responsibilities**
- **Member onboarding**:

- the Member Experience Manager is responsible for delivering fitness consultations, which include movement assessments and body scans. This person also coordinates follow-up appointments to keep training services at the forefront of members' minds.
- **Personal Training Sales**:

- the Member Experience Manager uses information gathered during the member onboarding process to suggest personal training options (group training, one-on-one personal training, etc) and nutrition guidance for every member. This person qualifies, informs, inspires, and converts leads to long-term training clients.
- **Promotions leader**:

- the Member Experience Manager helps promote training services through engagement activities created by the Anytime Fitness corporate teams.
- **Program adherence**:

- the Member Experience Manager is responsible for continued evaluation of personal training sessions and adherence to in-person and virtual programming protocol. This person expects processes to be followed and high-quality sessions to be delivered.
- **Team builders**:

- the Member Experience Manager oversees not only the training program, but also the trainers delivering the program services. This person collaborates with trainers to develop schedules, continued learning, and career opportunities. They should be focused on driving results for the trainers and the program overall. This person is hired to inspire others, creating a trusting, authentic environment members and guests want to engage with.
- **Culture creators**:

- Member Experience Managers create an environment that inspires members and guests to share their positive experiences with friends an family. They deliver top-notch customer service and aim to improve the lives of each person they meet.

**Qualifications**
- Nationally Accredited Personal Training Certification
- CPR, First Aid and AED Certified

**Job Requirements**
- 1+ years of personal training experience
- Proven sales record
- Flexible Schedule, days, nights, weekends
- Strong Organization skills and good at managing time/schedules
- Technologically savvy
- Self-motivated, genuine and honest

**Preferred Requirements**
- Experience managing a team
- Virtual personal training experience
- Nutrition and Recovery Certifications

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