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Member Experience Manager
2 weeks ago
Member Experience Manager For Anytime Fitness
Job Summary
The manager is a passionate individual who seeks to help members and guests improve their lives through health and fitness. This person is responsible for selling memberships, training services, managing the member and guest experience, and leading staff to work as a cohesive unit.
This role requires a considerable amount of self-motivation, leadership, collaboration, communication, and the ability to positively influence others.
Key Responsibilities
- Sales - a large part of the manager role is centered around membership and training sales. Managers must convert leads to members through daily follow-ups, relationship building, ability to empathize, and follow through. A personal training background isn’t required but the ability to speak to our training program and how to leverage our technology (Anytime Fitness App, body scanner, heart rate monitors, etc.) to support the growth of the training department is a must.
- Brand promoters - when you love your gym, others will too The manager establishes relationships with businesses and influencers in the community to promote the brand through B2B marketing. This person helps coordinate and execute engagement campaigns, national marketing campaigns, and community outreach efforts using assets and operations created by the Anytime Fitness corporate teams.
- Team builders - leading a team and driving results through motivation and fun is a key part of being a manager. This person is hired to inspire team members by fostering a trusting and positive environment whilehitting the Key Performance Indicators (KPIs) that drive success.
- Day-to-day operations - managers will be responsible for the daily club operational tasks such as running reports to analyze KPIs and goal set, using our club management software and billing provider to help with member management and engagement, lead follow-up, post to local social media accounts, club cleanliness.
- Culture creators - managers love creating an environment that inspires members and guests to share their positive experiences with friends and family. They deliver top-notch customer service and aim to improve the lives of each person they meet.
Job Requirements
- 18 years or older
- Available to work flexible hours [mornings, afternoons, evenings, weekends]
- Friendly, outgoing, and warm
- Genuine and honest
- Demonstrates a drive for results
- Technologically savvy
- Self-motivated
- Good at managing time and schedules
**Salary**: $45,000.00-$60,000.00 per year
**Benefits**:
- Casual dress
- On-site gym
- On-site parking
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evenings
- Holidays
- Morning shift
- Weekend availability
Supplemental pay types:
- Bonus pay
- Commission pay
Ability to commute/relocate:
- Chilliwack, BC: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Sales: 1 year (preferred)
- Customer service: 1 year (preferred)
