Desktop Support Technician

11 hours ago

Toronto, Canada Perativ Full time

Since 2005, Access Cash, operating as part of Perativ, has been a market leader in ATM services and technology. We are helping our customers, materially reduce their ATM management cost, improve their customer experience and make their operations more productive. The organization provides service to customers across Canada, operating ATMs for banks (such as BMO and RBC), major retailers (such as Walmart Canada), and a multitude of other businesses.

We are currently seeking a **Desktop Support Technician** to join our Information Technology team, reporting to our Toronto Head Office.

**MAJOR RESPONSIBILITIES**
- ** Ticket Management**:Review and address IT support tickets for hardware and software issues, escalating complex problems as needed.
- **Desktop & Application Support**:Troubleshoot and resolve issues with computers, software, and peripherals. Provide support in-person, over the phone, and remotely.
- **Hardware & Software Monitoring**: Maintain and update desktop computers and laptops to ensure optimal performance.
- **Hardware Preparation**: Configure and deploy new hardware, prepare old equipment for recycling, and manage inventory.
- **System Administration Support**: Participate in special projects, disaster recovery planning, and manage IT asset inventories. Support network infrastructure and security measures.

**EDUCATION & TRAINING**
- Preference for University degree or College Diploma, with focus in Information Technology.
- Equivalent work experience considered, if university degree or college diploma is not obtained.

**EXPERIENCE, TECHNICAL SKILLS, & KEY COMPETENCIES**
- Minimum of 2 years in IT, including at least 1 year in a Desktop Support role.
- Proficient in: Windows, Active Directory, Microsoft 365, Microsoft Azure, Virtual Machines, and Office 365 software suite.
- Strong experience with various hardware models (break/fix), Microsoft software, Internet, wireless, and mobile device troubleshooting.
- Strong problem-solving skills, excellent communication, and customer service.
- A proactive team member who contributes, collaborates and demonstrates positive behavior.
- Works effectively and independently in a dynamic team environment.
- Troubleshooting mindset that leads to quickly narrowing down issues to specific potential root causes.
- Ability to appropriately assess, prioritize, and respond to issues based on urgency and severity.
- Demonstrated initiative to learn and experiment with new technologies and processes; while maintaining core system stability and high uptime.

**BENEFITS**
- Competitive salary.
- A full and comprehensive health benefits plan (after the initial 3 months and paid for by the company), with a health spending account.
- An employee assistance program.
- Opportunity to grow your career in a thriving Financial Services Provider organization.

**TO APPLY

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