Strategic Customer Success Manager

2 weeks ago

Toronto, Canada SysAid Technologies Full time

SysAid is a service automation company delivering software for organizations that want to get more done. Our SaaS ITSM (IT Service Management) and Asset Management solutions serve more than 5,000 customers across the globe. We do the heavy lifting for IT and anyone delivering services in the digital workspace, by leveraging automation, analytics, and AI.

We’re looking for someone who has strong time management and problem-solving skills, someone who will own their book of business and work to delight their customers every day. We value hard work and reward success.

**What you will do**:

- Manage our Global, Strategic/Enterprise Accounts.
- Manage the renewal cycle and contract processing, within a timely manner, to ensure no service disruptions.
- Set regular cadences with customers.
- Drive and maximize the utilization of the product.
- Work with the Licensing Specialists to identify expansion opportunities.
- Conduct account health checks and analysis to assess risk potential.
- Prepare and present Quarterly Business Reviews.
- Find gaps of dissatisfaction and work with internal teams to rectify any outstanding concerns.
- Ensure successful delivery of our solutions by our customer timelines.
- Create value for customers by building strategic partnerships and identifying success criteria.
- Serve as an escalation point for your customers on bug requests and new feature requests - work with operational departments to prioritize, and set customer expectations.

**Requirements**:

- 3 years of experience in Customer Success or Account Management role handling Enterprise sized accounts.
- Experience in the IT industry (SaaS preferred).
- Experience managing a book of business with a record of successful forecasting and quota attainment.
- Exceptional communication skills and strong business acumen.
- Technical proficiency.
- A proactive, energetic, and go-getter mentality. Thrive in a multitasking environment.

  • Strategic Customer Success Manager

    6 days ago

    Toronto, Canada CARET Full time

    **About the Role** We are seeking a **Strategic Customer Success Manager** to manage and grow relationships with our largest, most strategic law firm customers. In this role, you will serve as a trusted advisor to executive stakeholders, driving long-term value realization, retention, and expansion opportunities. You will lead Quarterly Business Reviews...

  • Strategic Customer Success Manager

    5 days ago

    Toronto, Canada Klir Full time

    About KlirWe are hiring to make water better!Water is the lifeblood of our planet—but for decades, the water industry has struggled to adopt modern tools that could free experts from administrative burden and help utilities operate with greater efficiency, accuracy, and resilience. With rising costs, an aging workforce, and critical infrastructure...

  • Strategic Customer Success Manager

    1 week ago

    Toronto, Canada Klir Full time

    About KlirWe are hiring to make water better!Water is the lifeblood of our planetbut for decades, the water industry has struggled to adopt modern tools that could free experts from administrative burden and help utilities operate with greater efficiency, accuracy, and resilience. With rising costs, an aging workforce, and critical infrastructure decisions...

  • Strategic Customer Success Manager

    1 week ago

    Toronto, Canada Klir Full time

    About Klir We are hiring to make water better! Water is the lifeblood of our planet—but for decades, the water industry has struggled to adopt modern tools that could free experts from administrative burden and help utilities operate with greater efficiency, accuracy, and resilience. With rising costs, an aging workforce, and critical infrastructure...

  • Strategic Customer Success Manager

    1 week ago

    Toronto, Canada Klir Full time

    About Klir We are hiring to make water better! Water is the lifeblood of our planet—but for decades, the water industry has struggled to adopt modern tools that could free experts from administrative burden and help utilities operate with greater efficiency, accuracy, and resilience. With rising costs, an aging workforce, and critical infrastructure...

  • Strategic Customer Success Manager

    2 weeks ago

    Toronto, Ontario, Canada KLIR Full time $80,000 - $120,000 per year

    About Klir We are hiring to make water better Water is the lifeblood of our planet—but for decades, the water industry has struggled to adopt modern tools that could free experts from administrative burden and help utilities operate with greater efficiency, accuracy, and resilience. With rising costs, an aging workforce, and critical infrastructure...

  • Strategic Customer Success Manager

    6 days ago

    Toronto, Canada Seqera Labs Full time

    Do you want to make meaningful contributions and grow your career at a company with a greater purpose? Join Seqera Labs, and help us deliver the best in class service to our customers! Our Customer Success team seeks a dynamic and motivated Strategic Customer Success Manager to align with our customers' desired business outcomes, to enable their use cases,...

  • Strategic Customer Success Manager

    2 weeks ago

    Vancouver, Toronto, Canada SOCi Full time

    SOCI, the leader in AI-powered marketing solutions for multi-location businesses, is currently looking for an experienced Strategic Customer Success Manager to ensure the long-term success of our clients by nurturing exceptional client relationships and delivering continuous value through our platform. This role involves working closely with large, strategic...

  • Strategic Customer Success Manager

    4 weeks ago

    Toronto, Canada Apply Digital Full time

    OverviewJoin to apply for the Strategic Customer Success Manager role at Apply Digital.Role Overview: We’re looking for a senior-level Strategic Customer Success Manager to join our growing Marketing Services team. This role is ideal for someone who combines deep email marketing expertise with strong project management and client leadership skills....

  • Strategic Customer Success Manager

    3 weeks ago

    Toronto, Canada Apply Digital Full time

    Overview Join to apply for the Strategic Customer Success Manager role at Apply Digital . Role Overview: We’re looking for a senior-level Strategic Customer Success Manager to join our growing Marketing Services team. This role is ideal for someone who combines deep email marketing expertise with strong project management and client leadership skills....