Bilingual Customer Engagement Associate
1 week ago
BET99 is Canada's Premiere Online Sportsbook and Casino. Launching in 2020, we have consistently innovated the online gaming landscape every step of the way, exponentially growing our customer base and, in turn, our internal BET99 team We’re a fast-paced company and are looking for individuals who live and breathe our core values: challenging the status quo, trust, transparency, integrity, and collaboration.
Reporting into the Customer Engagement Team Lead, you will directly oversee the SureCall Support team.
**Responsibilities**:
- Report directly to CE Manager, Assistant Manager, and Team Lead on any SureCall Support Agent’s areas of strengths and/or weaknesses; work with the CE Manager, Assistant Manager, Team Lead, and Agent to improve on said weaknesses
- Review the LiveChat and Support inbox to pick out any consistent errors/points of improvement for SureCall and/or any Agents in particular
- Review daily “scammer” and “withdrawal” reports from other departments to note accounts accordingly and identify any patterns of potential concern
- Respond to reviews on behalf of BET99 on sites such as TrustPilot, Reddit, etc
- Be available to work on any projects or tasks assigned by the CE Manager, Team Lead, or Head of CE
**Skills and Qualifications**:
- Bachelor’s degree or minimum 2 years' work experience
- Excellent written and verbal communication skills in English and French
- Ability to perform well in a fast-paced and dynamic environment
- Knowledge of sports, online betting, or gaming is preferred
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