Bilingual Customer Success Associate

Bilingual Customer Success Associate (FR/EN) SeamlessMD Base Pay Range CA$60,000.00/yr – CA$70,000.00/yr Seniority Level Entry level Employment Type Contract Job Function Management and Manufacturing Industry Hospitals and Health Care About SeamlessMD SeamlessMD is a digital health technology company that helps health systems digitize patient care journeys through automated reminders, education, and symptom monitoring. We enable patients to engage via smartphone, tablet or computer, while providers can remotely monitor outcomes and improve clinical efficiency. SeamlessMD integrates with major EHRs such as Epic, Cerner, and MEDITECH and has been recognized as a leader in patient engagement and cost reduction. About the Role The Customer Success Associate plays a critical role in implementing and optimizing our platform for hospitals and health systems. You will work closely with customers to ensure high engagement, troubleshoot issues in English and French, and help achieve business outcomes such as readmission reduction. Objectives Deliver the best possible experience to patients and providers, driving high engagement and customer satisfaction. Collaborate with Customer Success Managers to support successful implementation and adoption. Ensure customers renew and meet their business goals, becoming strong references. Main Responsibilities Assist patients and providers (in English and French) with technical issues on the SeamlessMD platform. Track and report on user activity to meet engagement targets. Monitor patient activity and proactively support low‑engagement users. Support the implementation process: set up accounts, train staff, and conduct platform testing. Prepare for customer meetings and presentations, analyzing data and troubleshooting issues. Communicate professionalism and resolve issues in a timely manner. Generate reports and insights from platform data for customers. Test new features before release to ensure they meet customer needs. Required Qualifications Bilingual: fluent written and verbal in English and French. Minimum 1 year in a client‑facing role (healthcare preferred). Minimum 1 year of experience in customer service, client relationship management, or patient support. Valid G‑class driver’s license. Ability to travel to Toronto, Ontario and to clients in Canada and the U.S., including quarterly in‑person meetings and occasional 3–4 day trips. Required Qualities Excellent oral and written communication skills with a broad stakeholder range. Comfortable navigating uncharted territory and building new processes. Tech‑savvy: ability to manipulate spreadsheets and reporting dashboards. Thrives in a fast‑moving, startup environment and embraces independence and initiative. Nice to Have Experience working with hospitals on quality, patient safety, or operational performance initiatives. Why You’ll Love It Be at the forefront of healthcare innovation and work with top health systems. Make a positive impact on patient lives with measurable outcomes. Participate in quarterly in‑person socials and monthly team events such as trivia, ping‑pong, and movie nights. How to Apply Please submit your resume and cover letter. Include responses to the following prompts: Why are you interested in working in the healthcare technology industry? Describe your experience in a client‑facing role, including key stakeholders. Describe a customer support scenario where you went above and beyond to resolve an issue. Incomplete applications will not be considered. Referrals increase your chances of interviewing at SeamlessMD by 2×. Get notified about new Customer Success Associate jobs in Toronto, Ontario, Canada . #J-18808-Ljbffr