Manager, Business

**Background**

The Condominium Authority of Ontario is a not-for-profit designated authority. We provide education, consumer protection, information and dispute resolution for condominium communities.

**What we offer**:
We are a dynamic organization working in a rapidly changing and exciting sector. We value innovation, a get-it-done mindset, collaboration and creativity. We believe in giving our people a chance to learn, grow and shine. We are committed to the well-being and work-life balance of our team members and offer competitive compensation, health benefits, pension and a hybrid work environment. Our office is located in the financial district close to King Station.

**Purpose of position**

Working in the IT Department, and reporting to the Director of IT, the Manager, Business and Systems Analysis is the main liaison between CAO business units and IT. This position assists with the development and improvement of CAO’s business systems.

The Manager, Business and Systems Analysis leads a team of business analysts and project leads and is accountable for the team’s day-to-day functions, projects and resources.

The Manager, Business and Systems Analysis provides technical and/or functional advice, guidance and support on assigned projects and studies, and assists business units in performing business reviews to identify potential gaps and opportunities and aides in formulating possible solutions.

**Key responsibilities**

Business Analysis and Quality Assurance (Technical)
- Collaborates with the technical development team to ensure solutions meet the business needs articulated for developing or enhancing CAO digital systems and services.
- Ensures all documentation for all CAO online systems (invitation, returns, public registry, notice of change, CAT-ODR and any other CAO business systems) changes is current, accurate and centrally stored. Reviews existing business requirements and processes for optimization; conducts gap analysis to define system impacts, outcome criteria, applicable risks and limitations.
- Responsible for gathering and defining the business needs as well as reviewing and updating detailed product backlog items to ensure effective integration and optimization within the existing system architecture and system documentation.
- Identifies and communicates benefits of software and re-engineering business processes and technology solutions to promote the maximum benefits available.
- Specifies system performance and control indicators for process oversight and monitoring.
- Creates and maintains business system documentation for all CAO online systems (invitation, returns, public registry, notice of change, CAT-ODR and any other CAO business systems).
- Coordinates with stakeholders and project teams to provide guidance and communication for User Acceptance Tests.
- Develops and produces oversight reports to monitor project success and system performance.
- Collaborates with the project team to ensure that infrastructure environment is configured as per design.
- Resolves any system software issues and/or escalates the issue(s) to either the vendor for warranty work or to the internal development team for resolution.
- Stays current with technologies; recommends process and or system changes to stakeholder(s).

Management, Functional Advice, Guidance and Support (Non-Technical)
- Facilitate the establishment of team structure and roles, hiring and on-boarding Analysts and ensuring adequate resource and talent allocation.
- Manage employee/team performance by setting objectives and performance metrics and standards and conducting performance reviews.
- Establish standards for Business Analysis, including methodologies, metrics, requirements, and tools.
- Monitor service requests and project progress.
- Support the Director, IT and stakeholders to provide recommendations on options and to help to define the end state of desired changes.
- Supports the business in establishing financial and business performance indicators, measures, trends and targets; conducts qualitative and quantitative research, as required.
- Creates and maintains business system documentation and departmental business practices and procedures.
- Supports and collaborates with various internal stakeholders in all the stages of solution development.
- Creates and executes test cases based on functional requirements; ensures each requirement test case has been identified, executed, and documented prior to implementation.
- Performs data analysis, including reporting, to ensure integrity, troubleshoot and to support internal stakeholder needs.

Project Management
- Leads work groups and/or small project teams, as required.
- Collaborates on medium and large-scale projects.
- Maintains vendor relationships and administers vendor contracts assigned by the Director, IT to ensures vendor compliance with contract terms; reports issues or concerns to senior management.
- Liaises with the Manager, Software Design and