Technical Support Specialist

6 days ago

Quebec City, Canada Agrimesh Technologies Full time

Agrimesh Technologies is a leading agricultural technology company dedicated to transforming the way farmers operate and manage their agricultural businesses. We provide innovative software and hardware solutions that empower farmers to increase productivity, optimize resource utilization, and improve sustainability in the agriculture industry. We are passionate about driving positive change in the farming sector and are looking for a dedicated Technical Support Specialist to join our dynamic team.

Position Overview:
Agrimesh Technologies is seeking a highly motivated and technically proficient Technical Support Specialist to provide exceptional customer support and technical assistance to our clients. In this role, you will play a crucial part in ensuring our customers have a seamless experience with our products, and you will contribute to their success by troubleshooting technical issues and providing top-notch solutions.

Key Responsibilities:

- Troubleshoot and resolve technical issues related to Agrimesh Technologies' products and services.
- Educate and guide customers in setting up and using our software and hardware solutions.
- Document and maintain records of customer interactions and support requests.

Collaborate with the development and quality assurance teams to report and resolve software bugs and issues.
- Escalate complex technical problems to senior support personnel as needed.
- Assist in the creation and maintenance of customer support documentation, knowledge base articles, and FAQs.
- Keep abreast of product updates, new features, and industry trends to provide accurate information to customers.

Qualifications:

- Bachelor's degree in a related field or equivalent work experience.
- Strong technical aptitude and the ability to quickly learn and understand complex software and hardware systems.
- Excellent problem-solving and analytical skills.
- Effective communication skills, both written and verbal.
- Customer-oriented with a passion for delivering exceptional customer service.
- Experience in a technical support or customer service role is a plus.
- Familiarity with agricultural technology or farming practices is a bonus.
- Ability to work independently and as part of a team.

**Benefits**:

- Competitive salary
- Comprehensive health and dental insurance.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
- Chance to make a real impact on the agriculture industry and contribute to its sustainability.

How to Apply:
**Salary**: From $28.00 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Quebec City, QC G1N 4L2: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- IT support: 2 years (preferred)

**Language**:

- English (required)
- French (required)

Work Location: Hybrid remote in Quebec City, QC G1N 4L2

  • Technical Support Specialist

    1 week ago

    Quebec City, Canada ABB Full time

    **Technical support specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Technical Support Specialist

    4 days ago

    Quebec City, Canada ABB Full time

    **Technical Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Technical Support Specialist

    2 weeks ago

    Quebec City, Canada ABB Full time

    **Technical Support Specialist**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB...

  • Technical Support Specialist

    1 week ago

    Quebec City, Canada Johnson Controls Full time

    **Unleash your potential with the Johnson Controls team!**: As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. **Join our winning team and pave the way for a bright future.** With our extensive reach across various industries worldwide, our teams are...

  • Technical Support Specialist

    3 days ago

    Quebec City, Canada BD Full time

    **Job Description Summary**: **Be part of something bigger!** BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most...

  • Technical Support Specialist

    2 weeks ago

    Quebec (QC), Canada Castle Hall Full time

    COMPANY DESCRIPTIONCastle Hall Diligence is a leading specialist in operational, investment risk, ESG and cybersecurity due diligence of alternative and traditional asset managers. With a rapidly growing team of 100, Castle Hall has become the largest, dedicated due diligence organization worldwide, operating from offices in Montréal and Halifax, Canada;...

  • Technical Service Specialist

    4 days ago

    Quebec City, Canada ABB Full time

    **Technical Service Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Customer Support Specialist

    2 weeks ago

    Quebec City, Canada Point-of-Rental Software Full time

    _**About Point of Rental...**_ At Point of Rental, we value thinkers and tinkerers, helpers and sellers, and people who just plain make it fun to come in to work each day. We’re an international company, with offices in the United States, the United Kingdom, Australia, South Africa, and now Canada, but we’re run like a family business - the meetings are...

  • Bilingual Technical Support Specialist

    2 weeks ago

    Quebec City, Canada BD Full time

    **Job Description Summary**: We are** the makers of possible** BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech...

  • Bilingual Technical Support Specialist, Remote

    2 weeks ago

    Quebec City, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...