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Technical Support Specialist

3 weeks ago

Quebec City, Canada Johnson Controls Full time

**Unleash your potential with the Johnson Controls team**:
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. **Join our winning team and pave the way for a bright future.** With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

**Your next incredible opportunity is just a few clicks away**

**Here's what we have to offer**
- Competitive pay.
- Paid vacation, holidays, and sick time.
- Comprehensive benefits package, including retirement savings plan, medical, dental, and vision care - available from day one.
- Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
- Encouraging and collaborative team environment.
- Dedication to safety through our Zero Harm policy.
- JCI Employee discount programs (The Loop by Perk Spot).

**What you will do**

Johnson Controls is looking for a Level 1 Technical Support Specialist to join our Service Desk team in Brossard, QC. The role is to provide support for Video Management systems software and hardware.

Our team works in a dynamic and stimulating environment with the latest technologies that promote career development and professional growth through continuous learning.

This position is hybrid and will require you to be onsite 3 days a week. The team operates from Monday to Friday from 8:00 AM to 8:00 PM Eastern Time. We prefer this individual work an 11:30 am - 8:00 pm shift (EST).

**How you will do it**
- Provide world-class technical support to the certified field technicians from our authorized dealer network.
- Analyze and solve a wide range of technical requests related to our video surveillance software and hardware.
- Guide our clients through the resolution of their issues or escalate to the next level of support when needed.
- Document each request in our ticketing system (Salesforce)

**What we look for**
**Required**
- DEP/ DEC/ AEC in Computers and/or Electronics or equivalent related experience
- Perfect spoken and written English: 95% US customer base
- Bilingualism (English/French)
- Advanced troubleshooting skills
- Microsoft Windows Operating systems experience 7,8,10 Server 2008, 2012, 2016
- TCP/IP and Networking

**Preferred**
- Technical Support/ Customer Service experience
- Electronics knowledge
- Database knowledge: Microsoft SQL
- .Net knowledge

JCI employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.

LI-Hybrid