Part-time Customer Service Representative

Department

Cruise Ship Wages - 520

Location

Six Nations Bingo

Position Type

Part-Time No Vacation

Salary

19.23 per hour

Date

2025.03.07

Description
*** Wage**:$19.23 per hour**

**POSITION TYPE**: Full-Time 40 hours per week & Part-Time 0-44 hours per week**

***SECURITY CLEARANCE**:Police Record Check Required upon Offer**:
**DESIRED EDUCATION**:Secondary or Post-Secondary**:
**DESIRED EXPERIENCE**:1-2 Years**:
***:
**CUSTOMER SERVICE REPRESENTATIVE**

***SUMMARY**:
**ESSENTIAL DUTIES AND RESPONSIBILITIES**

**- **Ensures that all SNGRDC properties remain professional, welcoming, and accessible to our visitors.**
- **Provides exceptional customer service in a fast and efficient manner for our guests.**

- **Operates various computer and POS systems for the various SNGRDC locations.**
- **Maintain a safe working environment.**

**- **Report any concerns to management in a timely manner.**

**- **Participates in and completes all required SNGRDC training.**

**Property Management**
- **Operate floor cleaning equipment and maintain janitorial equipment.**
- **Clean and sanitize all SNGRDC properties and offices.**

**- **Clean guest cabins, replenish bed linens, kitchen items, room accessories, bathroom essentials, etc. as required as per checklist.**

**- **Conduct checks and cleaning of SNGRDC bathrooms and replenish supply levels in all properties.**

**- **Clean conference facilities and set up banquet tables and chairs when required for rental purposes at SNGRDC properties.**
- **Clean, maintain, and keep all tools organized and in good working condition. Report needs for repairs and replacement as required to PM Lead Hand.**

**Chiefswood Park**

**- **Organizes reservations for Park guests, assists with luggage where necessary, and ensures accommodations are in immaculate condition.**

**- **Communicate with housekeeping/cleaning services to effectively address late check-outs, early check-ins, extended stays, unexpected departures, and unforeseen circumstances.**

**- **Works to attain the best occupancy and average daily rate possible, assessing bookings and attempting to upsell.**

**- **Inform guests of local businesses, organizations, and attractions.**

**Bingo**

**- **Ensure that the Bingo Hall is clean and equipped with operating** supplies such as concession supplies, cart supplies, session information, garbage bags attached to each table, clean ashtrays, and clean tables at the beginning and end of each session.**

**- **Work in the assigned bingo position for the duration of your shift.**
- **Must acknowledge all bingos declared by patrons. Ensure that game(s) are ceased for all bingo verifications and make sure the caller is informed of a possible bingo.**

**- **Issue prize payment amount immediately after the closure of each game played.**
- **Balance cards and/or cart and/or Nevada sales and cash at the end of the shift. Report shortages in float to Operational Shift Supervisor.**

**Marketing/Events**

**- **Assist the marketing team as necessary in the planning and execution of events.**
- **Provide on-site support for events in various roles as needed.**
- **Assist in the setup and delivery of programming.**

**ADDITIONAL SKILLS AND ABILITIES**:
**- **A strong work ethic with a focus on accuracy and attention to detail.**

**- **Ability to embrace and champion change.**

**- **Reliable, punctual, and able to work independently.**

**- **Understand and follow the Health & Safety Policies set by the SNGRDC.**

**- **Good mechanical and problem-solving skills.**

**- **Able to work independently and as part of a team.**

**- **Strong knowledge of WHMIS Standards.**:
**EDUCATION / EXPERIENCE**

**Minimum Requirements**:
**- **One year of work-related experience in the custodial or customer service field. Must be willing to take training and upgrading as required.**

**- **Have knowledge of general cleaning and maintenance practices.**

**- **Able to deal with prolonged standing, walking, and/or running.**

**- **Must have a pleasant attitude and disposition for working with the public.**

**- **Willing to work flexible hours, evenings, weekends, and holidays.**

**- **Must pass a police record check.**

**- **Must have reliable transportation as well as the ability to maintain their driver’s license as they would be required to travel between locations in a personal vehicle.**
- **Willingness to learn, accept change, and adapt to new ideas, business concepts, and cultures.**

**IMPACT OF ERROR**

**Error in judgment may lead to loss of credibility, poor public relations, public confidence, and misinformation resulting in embarrassment and potential liability to the Six Nations of the Grand River Development Corporation.**

**CULTURE**

**The purpose of the Development Corporation is to enhance Six Nations to derive economic benefits, create employment for community members, and generate income to support community priorities.**

**Six Nations of the Grand River Development Corp