IT Administrator

**About Nakisa**

Nakisa is a global leader in AI-powered enterprise software for Human Resources, Financial Management, and Commercial Real Estate (CRE). Our cloud platform powers mission-critical operations for 1,100+ organizations in 135 countries and serves millions of users.

What sets us apart is a single platform that connects these functions on shared data models, a focus on high-stakes, compliance-heavy workflows, and a culture anchored in Fairness, Integrity, Service, and Humility. Recognized among Canada's top employers, we offer hybrid work, supportive leaders, and clear growth paths. Join us to ship reliable, privacy-first AI at global scale.

Join us to deliver reliable, privacy-first AI for enterprises at scale.

**About the Role**

**Responsibilities**
- Own, manage and support Microsoft 365 services including but not limited to SharePoint Online, Exchange, Dynamics 365 CRM.
- Manage and administer Active Directory and domain services, including group policies, identity management, and DNS/DHCP.
- Configure, Manage Windows and Linux servers in both physical and virtualized environments (VMware, Hyper-V), SAN storage, UPS and high availability systems.
- Automate IT tasks and processes using Ansible, PowerShell, Python, and other relevant tools.
- Develop scripts and automation workflows to enhance efficiency and reduce manual work.
- Manage backup and recovery solutions, ensuring compliance with internal and external requirements and SLAs.
- Own and manage, employee accounts provisioning automations, Microsoft Intune, and asset inventory systems.
- Monitor system performance and proactively troubleshoot and resolve issues.
- Participate in escalated end-user support tickets requiring advanced troubleshooting.
- Develop, maintain, and improve clear system documentation, runbooks, and knowledge base articles.
- Collaborate on departmental projects and cross-functional IT initiatives.

**Required Qualifications**
- A bachelor's degree in computer engineering or computer science or any relevant or related field.
- Minimum 3-5 years of experience as a System Administrator or in a similar IT infrastructure role.
- Strong knowledge of AD structure, group policies, OU management, federation, DNS/DHCP, and authentication protocols.
- Hands-on experience with Microsoft 365 administration (users, licenses, compliance, security), SharePoint Online, Exchange Online, and Dynamics 365 for Sales integration and support.
- Strong scripting experience with PowerShell, Python, or similar.
- Hands-on experience with Windows Servers, Linux administration (multiple distributions) and Ansible.
- Proficiency in VMware virtualization environments (vSphere, ESXi, vCenter).
- Understanding of backup solutions and disaster recovery practices.
- Strong knowledge and experience in server room management including cooling, electrical power distribution, UPS management, etc.
- strong understanding of patch management, endpoint hardening, and compliance requirements.
- Experience with Atlassian Service Desk and change/incident management processes.
- Strong problem-solving skills, with the ability to manage issues under pressure.
- Excellent communication skills and a collaborative, team-oriented mindset.
- Ability to adapt to fast-changing environments and learn new technologies quickly.
- Committed to delivering high-quality results and continuous improvement.
- Self-motivated and proactive, with a commitment to continuous learning and improvement.

**Assets (Preferred Certifications)**
- VMware certification.
- Microsoft 365 Administrator Certified
- Microsoft Certified: Windows Server Hybrid Administrator Associate.
- Linux server administration certifications

**Why Join Us?**
- This is not just another System Administrator role — it's a chance to grow, innovate, and shape the future of IT operations. By joining us, you will:

- Gain hands-on experience across a wide range of enterprise technologies including Microsoft 365, Dynamics 365, Windows/Linux, virtualization, and security platforms.
- Work with modern automation tools (Ansible, PowerShell, Python) and leverage AI-driven solutions to transform IT operations.
- Be part of an environment where continuous learning and professional development are encouraged and supported.