Event Coordination Manager

**Position Summary**:
To provide an excellent and consistent level of service to clients while organizing and detailing events.

**Duties and Responsibilities**

**Primary Responsibilities**:

- Work closely with the Sales Managers in contract negotiations and servicing accounts.
- Thoroughly review event contracts in order to prepare and detail all Banquet Event Orders (BEO’s).
- Contact contracted clients in a timely fashion and maintain an active and accurate account of correspondence.
- Distribute BEO’s to applicable departments and managers in a timely fashion.
- Communicate any needs, changes, and updates to all applicable departments in a timely fashion.
- Engage in responsive sales activities including but not limited to upselling, suggestive selling.
- Post and distribute signage for all incoming functions.
- Work with the Banquet & Conference Services Manager on floor plans and staff scheduling strategies.
- Provide administrative support to the Food & Beverage team as required i.e. OPERA, Advanced Tracker, etc.
- Assist in hosting site inspections as needed.
- Communicate and collaborate with all departments as required for bookings.
- Ensure efficient, timely and accurate group invoicing, deposits and payments.
- Participate in Sales & Marketing meetings as well as Food & Beverage Meetings
- Facilitate the delivery of exceptional experiences for both clients and guests throughout the whole cycle.
- Act as a liaison between the Sales Department and Food & Beverage to ensure accurate and consistent communication.
- Liaise with corporate partners and suppliers to effectively deliver a streamlined service to our clients including food and beverage, audio visual, etc.
- Maintain an accurate and up to date filing system for all client functions at all times for use by other members of the Sales Team as well as Food & Beverage.
- Be available to greet clients upon arrival and turn over to the Banquet & Conference Services Manager.
- Assist and participate in trade shows.
- Establish and maintain an excellent working relationship with all members of the Sales and Food & Beverage Team and equally so, with all other departments within the resort.
- To maintain a high level of professionalism in dealing with clients, Community, and other members of our industry.
- To understand the goals and objectives of the Sales and Food & Beverage Departments and execute them as prescribed.
- To ensure that all Americana Conference Resort & Spa Sales and Food & Beverage Policies and Procedures are adhered to.

**Professional Qualifications**:

- Completion of Post Secondary Education in a related field.
- 1-3 years experience in Catering Event Coordinator position
- Previous experience in banquets event operation is an asset
- Previous experience with OPERA is an asset

**Personal Qualities**:

- Strong sales attitude with the confidence to sell and up-sell products and services
- Excellent Time Management Skills
- Creative to developing new ideas/trends
- Must possess excellent refined communication and interpersonal skills and the ability to establish and maintain working relationships with Team Members, customers, and other association representatives.
- Detail-oriented, ethical and honest
- Must be proactive, results oriented and skilled at prioritizing and multi-tasking a high volume workload.
- Ability to work safely in a fast-paced environment.
- Ability to work days, evenings, weekends.

**Job Types**: Full-time, Permanent

**Salary**: $48,000.00-$50,000.00 per year

**Benefits**:

- Company events
- Discounted or free food
- On-site parking
- Paid time off
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Niagara Falls, ON L2H 1H4: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Event Coordination: 2 years (preferred)

**Language**:

- English (required)

Work Location: In person