Club Receptionist

**Who We Are** We are a collection of members' clubs, restaurants, hotels and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact. **The vibe** At Soho House culture is everything and we believe that our Houses are only as good as the people who work within them. Whether it's a private members' club, hotel, restaurant, spa or gym each of our sites has its own style and atmosphere. We aim to make sure that all our guests and members have a great time and we firmly believe it's our people who make that happen. **The team** We are the friendly faces that welcome members and guests to work out, relax, dine in or stay over. Our team is passionate about hospitality and brings a deep understanding of the local neighborhood to provide suggestions and act as a master concierge. Ability to answer and manage high volume phone lines, book rooms (where applicable) delegate out inquiries and respond to incoming request through well articulate and professional written or verbal communication. **The role** At Soho House a **Club Receptionist**, is responsible for welcoming, directing or signing in all members and guests to the property. As a Club Receptionist, you will wear many hats and oversee the diverse portfolio of your local properties; reception desk and handle basic computer duties, host in the Restaurant and Rooftop, as well as performing Guest List responsibilities. A successful and experienced, Club Receptionist is responsible for being knowledgeable on all aspects of the property, neighborhood and fostering the "home away from home" feeling. We hope that you're a people person with excellent professional phone etiquette and a flair for making members and guests feel welcome **Main Duties** - Ensure every member is welcomed by name and guest is welcomed with open arms and in a hospitable manner. - Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries. - Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing. - Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet. - Perform Guest List duties on the floor level, club and/or Rooftop (if applicable). - Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set. - Assist guests by checking/ retrieving their coats and/or items they left. - Build relationships with members and guests and communicate and red flags and positive feedback to management. - Influence a fun and positive atmosphere by being approachable and professional. - Maintains the Health & Safety standards as per the Occupational Health & Safety Act (OHSA), Canada - Performs other duties as required. **Required Skills/Qualifications** - Minimum of 2+ years' experience in a similar role. - Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities. - OpenTable, Salesforce and Opera experience is a plus not a must - Problem solving skills and bring conflict resolution to any anticipated or current matter - Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment - Strong communication skills and ability to understand and follow written and verbal instructions - Flexible schedule and ability to work nights, weekends and holiday's (as needed) **Physical Requirements** - Must be able to seize, grasp, turn and hold objects with hands. - Must be able to work on your feet for at least 8 hours. - Fast paced movements are required to go from one part of the club to others. - Must be able to move, pull, carry, or lift at least 20 pounds. - Occasionally kneel, bend, crouch and climb as required. **Why work with us...** Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. - **Health Care + RRSP**:Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match - **Paid Time Off**:Full - Time Employees have sick day's + vacation days - **Career Development**:Soho House can progress your career domestically or internationally as well as managerially or technically - **Soho Impact**:Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability - **Learning & Development**:An extensive range of internally and e