Quality Assurance Coordinator

**About the Company**

**Export Packers Company Limited** is a multi-faceted, growth-oriented international food company. Since 1937, this privately owned family company based in Ontario, Canada, has built itself into a global food expert, providing exceptional service and innovative solutions to its industry partners. The company’s success is driven by its dedicated employees' professionalism and entrepreneurial spirit. Our Head office is located in Brampton, Ontario.

**Role Summary**

This is an exciting opportunity for a detail-oriented individual to join our QA team as a QA Coordinator. In this role, you’ll manage critical aspects of our quality assurance program, including liaising with government agencies, coordinating food safety audits, and providing technical support to customers and internal teams. If you’re looking to develop your skills in a dynamic environment with room for growth, this position offers a path to career advancement in the food industry.

**Responsibilities**
- Participate in daily taste testing of seafood products to ensure quality, consistency, and adherence to company standards.
- Regularly travel to suppliers and manufacturing sites to pick up and drop off product samples for quality testing and analysis.
- Oversee and organize all documentation related to the QA program.
- Liaise with government agencies regarding food import and export regulations.
- Manage and ensure the validity of import and export licenses.
- Offer scientific and technical support to customers, suppliers, and internal teams.
- Review and authorize invoices related to the QA program.
- Coordinate and analyze inspection results to ensure compliance.
- Conduct thorough reviews of food safety audits and reports.
- Lead the coordination of corrective action plans in response to non-compliance issues.
- Provide support and act as a backup for other QA team members when needed.
- Address and resolve customer complaints related to quality assurance matters.
- Other duties as assigned.

**Qualifications/Skills**
- High school diploma required; post-secondary education in Food Science or Food & Nutrition preferred.
- Relevant experience in quality assurance or food safety is an asset.
- Strong ability to read, interpret, and analyze reports and communications.
- Excellent verbal and written communication skills for providing technical support to both customers and internal teams.
- Proficient in basic math concepts, with strong spreadsheet and general computer skills.
- Proven problem-solving ability, with good judgment in managing crisis situations.
- Capable of lifting up to 40 lbs. during inspections as needed.
- Must have access to a vehicle for frequent travel between warehouses and suppliers.

**Benefits**
- Hybrid
- 1 day work from home per week
- Summer hours _(half day off every Friday between Victoria Day weekend and Labor Day weekend)_
- Competitive vacation and Sick day policy
- Employee Discounts on the consumables
- Employee Assistance Program
- Company Paid Benefits
- RRSP Match Program
- Export Packers is an equal opportunity employer committed to promoting diversity of thought, ideas, perspective and people. We create an inclusive environment that attracts, retains and values people of all backgrounds by treating all people in a way that allows them to maintain their dignity and independence through inclusion, integration and equal opportunity. We are committed to meeting the needs of those who interact with Export Packers in accordance with Federal and provincial laws._
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- In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, Export Packers has an Accommodation Policy as part of our hiring process. Should you require accommodation, please advise the People & Culture Department._