Manager, Maintenance Response

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work. Approximately 1,400 GTAA employees work non-stop with partners and agencies to deliver a safe and welcoming airport experience at Canada’s leading global hub airport, Toronto Pearson. The impacts of the pandemic have been significant to the industry, yet they remain Pearson Strong and are realizing the opportunity to accelerate their Healthy Airport commitment.

Join them on their accelerated journey in creating the airport of the future in a smart, healthy, and profitable way.

**Position Summary**:
Reporting to the Associate Director, Terminal Infrastructure Response, this position leads the Management of all systems within the Terminal Facilities (Terminals, Parking Structures and Automated People Movers (APM) to ensure the systems are available and operating at efficient standards by ensuring that response to maintenance calls and repairs meets all expectations set out by the customer. Service levels must adhere to established levels of operating performance.

**Key Accountabilities**:

- Lead the maintenance team for response to System outages and non-intrusive preventative maintenance tasks within the Terminals within budget and aligned to the system work plan
- Plan, recruit, coach and mentor team to develop, support and emulate the values of the corporation
- Develop expectations of performance and standards of excellence, audit work performance, ensure compliance with Health and Safety policies and procedures
- Work with Human Resources, lead labour relations issues in a fair and consistent manner. Provide insight and participate in grievances and arbitration
- Resolve technical problems that may arise in relation to outages of the Terminal’s Systems
- Review financial and other supporting data to measure the performance of the Response activities. Identify work program improvements and implement changes to achieve performance targets
- Support design and construction projects intended to expand and/or restore Terminal Systems
- Provide practical insight and assist Technical Services relating to the Terminal System’s Asset Management Program
- Support the Operational Performance Manager, negotiate with suppliers and contractors to build efficient service level agreements
- Must be a customer centric Leader with respect to the Mission, Vision, Values and Beliefs
- Influence and lead by clearly defining what expectations and success looks like in order to develop a positive, balanced and safe work environment in accordance with all appropriate legislation and regulations

**Qualifications**:

- ** **Possess a Post-Secondary degree or diploma in a related field or minimum 5 years of combined equivalent work experience and education
- Minimum 4 years’ experience working in a customer centric environment
- Minimum 4 years’ experience in People Management (direct report or cross-functional) in a multi-disciplinary environment
- Minimum 4 years’ experience in a maintenance environment with a focus on mechanical, electrical, conveyance and/or base building systems
- Experience working in a unionized environment will be considered an asset
- Working towards a professional designation in Facilities Management (BOMI, IFMA, PEMAC designation) is preferred
- Able to obtain an Airport Vehicle Operating Permit (AVOP) within 60 days of securing the position
- Obtain and retain Transportation Security Clearance

**Knowledge, Skills and Abilities**:

- ** **Demonstrate an eye for business and anticipate needs and demands
- Strong conflict resolution skills
- Ability to collaborate at all levels within the organization and with external partners
- Proven record to engage employees and lead a strong team to deliver results
- Strong decision-making skills and demonstrates a desire to deliver operational excellence
- A proactive teammate with validated multi-tasking abilities
- Strong ability influence across the organization
- Strong interpersonal skills and ability to present communication in a concise, clear articulate manner
- Proficient in Microsoft office suite of products: Outlook, Word, PowerPoint, Excel etc.

The GTAA is a federally regulated private sector. The Government of Canada has suspended mandatory vaccination requirement for federally regulated transportation sector workers. The GTAA continues to monitor government and health developments relating to COVID -19 and may re-introduce the Vaccination and proof of Vaccination requirements in the Policy at any time.

**What's in it for you**

GTAA offers amazing benefits, including retirement planning, group health benefits, employee assistance programs (EAP), paid leave, education, and training, as well as recognition and rewards programs.

GT