Shipper Receiver

**Job Objectives**:
Tornado is dedicated to innovation, competence, and efficiency, leading ultimately to high levels of product quality, customer service and customer satisfaction. Tornado’s Service and Parts department is key to driving high levels of customer satisfaction and repeat business. The Parts Shipper/Receiver assures efficient movement, warehousing and delivery of parts. This benefits the entire Parts and Service department and meets customer needs for prompt service and delivery.

Tornado values a positive and constructive attitude toward work. We measure these expectations in punctuality, consistent and regular attendance, positive and respectful relations and positive teamwork with colleagues. Our employees respect the processes and procedures that we have put in place, and we in turn value the contributions and improvements they can offer within that framework.

**Relationships**:
**Reports to**: Parts Sales Manager

**Internal contacts**: Service Department, Parts Sales

**External Contacts**: Customers, Parts Suppliers, Transportation Providers

**Key Responsibility Areas**:
**Shipping**:

- Pick parts Package parts for shipping
- Ship domestic parts orders, creating accurate online documentation and inventory records.
- Ship international parts orders, creating accurate online records including all customs documentation.
- Obtain shipping quotes and determine the most effective mode for transportation.
- Ensure customer orders are accurately invoiced, including shipping costs.
- Use the Epicor system to generate documents including packing slips.
- Consistently meet customer shipping deadlines.

**Receiving**:

- Print purchase orders within Epicor.
- Direct incoming shipments to correct location for delivery.
- Compare packing slips to actual vendor shipments (part numbers, quantities and pricing) and note discrepancies.
- Inspect arriving shipments for damage and note damages on waybill before signing off for delivery driver.
- Label parts with Tornado part numbers.
- Put stock away in correct location in warehouse or other specified location.
- Resolve damage claims with shipping companies and shipping discrepancies with vendors.

**Internal Parts Movement**:

- Issue materials as requested and ensure all materials are added to appropriate job records.
- Receive and complete transfer orders.

**Projects and Other Assignments**:

- Assists in monitoring/maintaining/administering parts inventory.
- Provides back-up to other Service and Parts personnel as required.
- Works on related projects or initiatives as assigned.

**Qualifications**:
**Education**
- Grade 12
- Some Accounting Coursework is useful.
- Parts training an asset.

**Experience**
- Experience in a service and/or parts department.
- Effective in the use of Microsoft Office, experience with Teams and SharePoint is an asset.
- Experience with EPICOR or another ERP is preferred.

**Competencies (skills, abilities, knowledge)**:

- Passionate about job quality and taking pride in accomplishments.
- Dedicated to creating positive interactions with vendors, customers and colleagues.
- Attention to detail and a capacity to maintain accuracy and completeness of complex records.
- Excellent written and verbal communication skills.
- The ability to work effectively individually and as part of a team.
- Ability to learn quickly and to self-teach necessary skills and knowledge.
- Results-oriented focus: able to plan daily work amid multiple projects, competing priorities, tight schedules, and time-sensitive demands.
- Will develop a growing ability to exercise critical thinking, make decisions independently, and to seek advice and accept direction when needed.
- Able to follow prescribed processes and to suggest improvements when appropriate.
- Dedication to working safely, while ensuring and improving the safety of the workplace and of all workers.

**Working Conditions**:

- Part of this job will be performed at a desk using a computer and attention to good ergonomic practices will be required. Guidance will be provided.
- Most work will be conducted in a warehouse or shop environment, which may be noisy and dusty, and will present some hazards.
- The employee will provide CSA-Certified safety footwear which is required for the warehouse/shop area. All other Personal Protective Equipment will be provided. Consistent and appropriate use of PPE is a requirement of this position.

Pay: From $24.56 per hour

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Vision care

Schedule:

- Monday to Friday

Licence/Certification:

- Forklift Licence (preferred)

Work Location: In person