Director - Hospitality & Events

**The Dover George.**_Where the details are not the detailsThey make the design._

**Who is George?**

The Dover George the Flagship property of the Port Dover Collection; a design centric and detail obsessed new hospitality company committed to bringing luxury accommodations, events and culinary experiences to one of the last truly undiscovered corners of Southwest Ontario. Located on the shores of Lake Erie in Port Dover, The Dover George is Norfolk County’s first and only luxury boutique hotel & culinary event centre.

What started mid-2023 with the opening of a micro boutique hotel continues to expand right next door with the soon to launch Knox Hall. A hosting destination George plans to develop into the area’s premiere venue for curated gastronomic and design driven weddings and events.

**Who is George looking for?**

George is looking for a passionate, creative, ambitious and committed hospitality leader to join a small but growing team bent on making Norfolk County the next “it” destination for discerning luxury travellers and celebrants.

George needs someone with an entrepreneurial spirit who, when needed, is as comfortable championing the brand, building relationships or closing a big sale, as they are acting as concierge for a demanding guest or getting down in the trenches to make sure every last guest experience is flawless.
- If you are excited by the possibilities of building this with us, then we look forward to meeting you._

**Responsibilities**

The responsibilities would include, but may not be limited to:
**Business Development & Partner Relationship Management**:

- Collaborate with ownership to create new hospitality and event packages that boost revenue in both the hotel and the event venue.
- Develop pop-up food & beverage opportunities to engage tourist and local audiences in both the high, shoulder and holiday seasons.
- Stay informed about market trends and competitor activities to spot new business opportunities.
- Build and maintain strategic partnerships and vendors.

**Marketing, Sales & Customer Service**:

- Collaborate with ownership to develop and run sales and marketing plans through traditional, digital, and social channels to grow revenue and brand awareness
- Build strong connections with corporate clients, tourism organizations, and local businesses to boost sales and maximize event space usage.
- Proactively seek out new bookings for hotels, weddings, and events using effective sales techniques.
- Use excellent customer service, communication, and negotiation skills to create and nurture client relationships.
- Meet with potential clients for weddings, corporate events, and social appointments to discuss their needs.
- Conduct sales calls and venue tours, serving as the first contact for prospective and returning clients.
- Ensure that both the accommodations and venue meet high service standards to delight guests.
- Respond promptly to customer feedback and make improvements to enhance guest experiences.

**Financial Management**:

- Monitor sales to ensure targets are met and report figures to senior management
- Help with budgeting and financial forecasting.
- Prepare event contracts and manage deposit collections
- Look for ways to improve operational efficiency and increase profitability.
- Provide regular financial insights to the leadership team.

**Operational Efficiency**:

- Streamline operations to boost efficiency.
- Implement best practices to enhance guest satisfaction and experiences.
- Assist with event logistics to ensure smooth internal processes.

**Staff Management**:

- Determine staffing needs to hit revenue targets and service goals while staying profitable.
- Recruit, train, and supervise hotel and venue staff to ensure best-in-class service.
- Cultivate a positive and collaborative work environment fostering teamwork and employee growth.

**Qualifications**

Proven experience in sales, hospitality, or event planning, preferably within the travel or tourism industry. Ideally with:

- Graduate of a business management or sales & marketing degree program or the equivalent in experience and education preferably in the areas of hospitality and/or food & beverage.
- Five + (5+) years’ experience in high-end hospitality.
- Three + (3+) years’ experience at a management level in a luxury environment.
- Deep curiosity and appreciation of all things food, drink & décor.
- Outgoing, decisive manager who is motivated and passionate about the hospitality industry and shows dedication to providing outstanding and unique food, beverage and hospitality experiences.
- Goal-oriented, self-driven individual with a superior ability to execute and achieve results.
- Determined, hands-on, with an extreme attention to detail, and thrives in a fluid environment.
- Strong time management and multitasking abilities and excellent organizational skills.
- Strong networking skills and a natural ability to build and maintain relationships as well as excellent communica