Customer Relations Representative

1 week ago

Concord, Canada Bossard Ontario Inc Full time

**The Bossard Group is a leading global provider of product solutions and services in industrial fastening and assembly technology. More than 1 million items, as well as proven expertise in technical consulting and inventory management, distinguishes the Bossard Group.**

**We currently seeking an experienced Customer Account Administrator to become part of our team.**

**Job Summary**

The Customer Account Administrator will have direct contact with our customers to process orders and follow through with the delivery. While maximizing profitability and minimizing costs, the Customer Account Administrator will ensure target levels of customer satisfaction are met.

**Duties and Responsibilities**
- Initiates quotes to customers as required
- Ensure orders are firmed in advance to allow packing/picking times
- Monitor customer’s parts for changes in usage and advise appropriate departments
- Initiate APQP (Advanced Product Quality Planning) meeting for all new Purchase orders received for Automotive accounts for review with APQP team members
- Follow through from a new purchase order to releases received from the customer
- Collaborate with internal departments (Purchasing, Shipping, and Quality) to ensure customers’ product is delivered on time.
- Initiate any expedites, if required, with customers, internal purchasing, and logistics department
- Monitor pricing for any low gross profit items and advise the Supervisor
- Assists accounting with communicating outstanding and overdue balances
- Set up blanket orders for industrial accounts and monitor to ensure the product is purchased, released, and completed in the specified time on the blanket purchase order Initiate a new blanket order with the customer after expiration
- Maintenance of the customer account to ensure correct information such as contacts, ship dates, and method of shipment is up to date
- Back up team members during absences
- All other duties assigned as required

**Knowledge, Skills, and Abilities**
- University degree or equivalent from a college
- 3-5 years of experience in Customer Accounts, preferably with industrial and/or automotive products
- Intermediate Computer Skills in Microsoft Office programs
- Excellent communication skills, both oral and written
- Time management skills,including the ability to multi-task and prioritize tasks
- Proven decision-making, analytical, and problem-solving skills
- Excellent interpersonal skills
- Ability to adapt to sudden changes in Customer demands in a professional manner
- Detail oriented
- Ability to read basic blueprints is an asset

**Working Conditions**
- Inside office environment

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Overtime pay

Work Location: Hybrid remote in Concord, ON

  • Prefessional Relations Representative

    5 days ago

    Concord, Canada U Vision Group Full time

    **Job Title**: Professional Relations Representative **Job Summary**:The Professional Relations Representative will establish and maintain profitable referral relationships with medical doctors and optometrists within an assigned territory. They must maintain up-to-date knowledge of UVG’s services to achieve successful referrals. Full Time|Salary|40...

  • Professional Relations Representative

    2 weeks ago

    Concord, Canada U Vision Group Full time

    **Job Title**: Professional Relations Representative **Job Summary**:The Professional Relations Representative will establish and maintain profitable referral relationships with medical doctors and optometrists within an assigned territory. They must maintain up-to-date knowledge of UVG’s services to achieve successful referrals. Full Time|Salary|40...

  • Customer Relations Representative

    7 days ago

    Concord, Canada Bossard Ontario Inc Full time

    **The Bossard Group is a leading global provider of product solutions and services in industrial fastening and assembly technology. More than 1 million items, as well as proven expertise in technical consulting and inventory management, distinguishes the Bossard Group.** **We currently seeking an experienced Customer Account Administrator to become part of...

  • Customer Relations Representative

    5 days ago

    Concord, Canada Bossard Ontario Inc Full time

    **The Bossard Group is a leading global provider of product solutions and services in industrial fastening and assembly technology. More than 1 million items, as well as proven expertise in technical consulting and inventory management, distinguishes the Bossard Group.** **We currently seeking an experienced Customer Account Administrator to become part of...

  • Customer Relations

    5 days ago

    Concord, Canada Comu Group Full time

    **What we offer**: - Hybrid office with remote flexibility - Weekly Pay and Uncapped Commission - $60k plus first year average income - Residual Income - Exceptional commission rates - Trips, Training Incentives/Events and other benefits - Paid Training **Requirements**: - A winning attitude and determination to succeed - Willingness to go above and...

  • Customer Service Representative

    2 weeks ago

    Concord, Canada Rentokil Initial Full time

    Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends! Who are we? Rentokil Canada Corporation is proud to be a member of the Rentokil family of companies in North America. We pride ourselves on being a...

  • Customer Service Representative

    7 days ago

    Concord, Canada Dufferin Concrete - A CRH Company Full time

    Job ID: 497749 Work Type: Contract **It is a great time to join Dufferin Concrete, A CRH Company!** **CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results.** **We are building a world - class team. Make your mark!** **You will be a successful addition to our team if you look...

  • Customer Service Representative

    1 day ago

    Concord, Canada Dufferin Concrete - A CRH Company Full time

    Job ID: 495556 Work Type: Contract It is a great time to join the CRH Canada team! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results. We are building a world - class team. Make your mark! You will be a successful addition to our team if you look at change as an opportunity...

  • Customer Service Representative

    2 weeks ago

    Concord, Canada Fix Auto Concord Full time

    **The Customer Service Representative (CSR)** is responsible for serving customers in person and via the telephone. The **CSR** is accountable for dealing with customer service, selling of services and processing transactions. **CSR** follows all procedures and policies when providing customer service. The **CSR** understands his/her role as brand ambassador...

  • Customer Care Representative

    2 weeks ago

    Concord, Canada UNFI Full time

    **Who are we?** - UNFI Canada is the leading distributor of natural, organic, and specialty foods! We transform the world of food for our associates, customers, and the families we serve everyday! Our mission is to provide healthier food choices to people everywhere. Better Food, Better Future!_ - As a Customer Care Representative, you'll get to help...