Counterperson/shipper/receiver

**Position Title**: Auto Parts Store Counterperson/Shipper/Receiver

**Location**: London, ON

**Type of Employment**:Full-time permanent

**Compensation**:Starting wage $17.00 per hour commensurate with experience & comprehensive group benefits

**Hours**:

- Monday to Friday 8 a.m. - 5:30 p.m.
- Occasional Saturdays 8 a.m. - 12 p.m.

**Who are we looking for?**
- A team player with a strong work ethic, positive attitude and customer-focused mindset
- An individual with a passion for customer service, and knowledge of the automotive aftermarket parts, cataloguing systems and/or sales/repair/service experience
- An individual who can perform active and physical work (must be able to move products that weigh up 10 to 50 pounds regularly and constantly move)

**Who are we?**

**Position Summary**
- Canusa/APC fosters long-lasting relationships with our customers. We establish connections built on trust, transparency, and dedication. The primary objective of this role is to provide professional customer service and process orders using personal automotive knowledge, company systems and parts catalogues. The individual will also pick, ship, receive, stock and organize automotive parts and accurately deliver parts according to customer requirements. Effective use of company resources and tools is an integral part of this role, as well as meeting and setting customer service goals.

**Key Responsibilities**
- Provide quality customer service and assist customer inquiries both in-person and over the phone using automotive knowledge, company systems and parts catalogues
- Answer all inbound calls promptly and make follow-up calls to customers in a professional manner
- Pick, receive, ship, stock and organize auto parts orders
- Help control inventory and ensure product availability
- Help coordinate with the main warehouse for stock-related concerns
- Efficiently and safely load auto parts onto vehicles and deliver them to destinations when necessary
- Coordinate the drivers for effective dispatching of vehicles
- Help maintain a clean and organized store
- Other duties as assigned by the Store Manager/District Manager

**Key Requirements and Experiences**
- ** A valid G Driver’s license and clean 3-year abstract required**:

- Customer service experience
- Automotive aftermarket parts experience (customer service, sales, repair)
- Picking, receiving, shipping, stocking experience an asset
- Basic computer skills (e.g. ability to use and navigate Microsoft Office Suite including Word and Excel, online database and web-based training)
- Basic mathematical skills and understanding of basic units of measurement
- Ability to sort items alphanumerically

**Desirable Skills and Abilities**
- Knowledge of wholesale practices and techniques
- Strong communication skills (verbal and written)
- High level of professionalism
- Positive attitude with a flexible mindset
- Accountability and dependability
- Excellent ability to work independently and as a team
- Time management skills and prioritization skills with a deadline-oriented mindset
- Ability and willingness to learn new technology and procedures
- Attention to detail and excellent organization skills
- Ability to multi-task
- Ability to thrive in a fast-paced environment and take initiatives as necessary (challenge-seeking attitude)
- Strong willingness to improve, learn and adapt in accordance with new practices and change

**Physical Demands and Work Environment**
- Ability to lift and move 10 lbs. (4.5 kg) to 50 lbs. (22.7 kg) safely and consistently
- Ability to walk, stand, sit, climb, balance, twist, lift and bend on a regular basis

**Why work with us?**
- A supportive culture with opportunity for a long-term career
- Strong focus on the health and safety of employees with a dedicated Joint Health and Safety Committee (JHSC)
- Employee and Family Assistance Program (EFAP)
- Comprehensive benefits package that includes health, dental, out of country/province travel, long-term disability, accidental death and dismemberment and life insurance benefits (permanent full-time positions)
- Health Care Spending Account (HCSA)
- Deferred-Profit Sharing Plan (DPSP) - Retirement Savings Plan
- Competitive wage based on experience
- Employee pricing on products, social club perks and employee appreciation events
- Co-operative team environment with the unified goal of providing customers with the best experience with a unique delivery service and distribution network

**References**
- References from previous employment or education may be required.

**Safety-Sensitive Position**
- This position is a
- **safety-sensitive position**. The employee must be free from impairment while at work and be fit for duty, as high alertness level is absolutely required.