Help Desk

2 days ago

Port Coquitlam, Canada 247 Networks Ltd. Full time

Sometimes also known as Junior Network Administrator, Junior Systems Engineer, or Junior Systems Analyst

**Responsibilities shall include**:

- Providing support to customer requests, analyzing problems and escalating issues when necessary
- Continually update the client’s IT documentation within internal PSA / ERP system
- Communicate technical information to clients and colleagues on a daily basis
- Ability to work between 7:00 am and 5:00 pm in one of two shifts including the occasional after hours and weekend work when necessary
- On call rotation required for after-hours emergency support
- Strong desire to learn in a fast-paced environment and work within a team of like-minded but friendly individuals

**Experience requirements**:

- Microsoft certification(s) - MCSA or MCITP preferred
- Strong troubleshooting and problem solving skills
- Excellent communication skills both written and verbal
- Proven experience supporting Windows 7 and Windows 10 and mobile devices (iOS / Android)
- Microsoft Windows Server 2012 R2 - 2019 support experience in a Domain environment (Active Directory & Exchange)
- Previous experience working in a ticketing system with detailed note taking skills
- Functional knowledge of LAN/WAN protocols such as TCP/IP, DNS and DHCP
- Experience with answer phones and handling inquiries with courtesy

**Bonus if you also have**:

- Microsoft 365 support experience
- Working knowledge of virtualization technologies including Hyper-V and VMware
- Understanding of backup and disaster recovery solutions
- Experience with Linux environments or ProxMox
- Experience with SonicWALL, DELL, Cisco, Ubiquiti or Meraki networking equipment

**Required**:

- Availability for a full-time job
- Class 5 driver’s license/ Valid BC driver’s license
- An awesome attitude towards colleagues and clients

*What is it like working with us:
Opportunity for advancement is available and promotion within is heavily encouraged. 247 Networks has multiple levels of support, systems analyst and other professional roles. You get to enjoy freshly grounded coffee every morning and attend our lunch and learn’s. You will be working in a relaxed environment with a respectful team of colleagues who want to help you succeed.

We offer professional development with paid job skills training, as well as leadership training & coaching. Team recognition is vital to our success, as well as providing advancement opportunities. Our company culture is extremely important to us and we host regular team-building and family events. We look forward to hearing from you

**Information for System Administrator Applicants**

Pay: $19.25-$21.20 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- On call

Supplemental pay types:

- Bonus pay
- Overtime pay

Application question(s):

- Do you have a vehicle? (Required for job)

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- Help desk: 1 year (required)

Licence/Certification:

- Class 5 Licence (required)

Work Location: In person

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