Crew Chief

**Benefits**:

- Competitive salary
- Free uniforms
- Opportunity for advancement
- Training & development
- Vision insurance

**REPORTS TO**: Mitigation Manager

**LOCATION**: Ottawa, ON, Canada

**_A Crew Chief is a leader who supports multiple crews, with substantial experience across all disaster types in both residential and commercial claims. They possess in-depth knowledge and expertise across all types of disasters, both in residential and commercial claims. Their role is critical in ensuring that all crew members are well-coordinated and equipped with the necessary skills and resources to handle any situation that arises. Additionally, they act as a liaison between their team and the clients, ensuring that all communication is clear and effective._**

Paul Davis is a national property damage restoration service provider, and we thrive on providing extraordinary care while serving people in their time of need. We deliver emergency and construction services to clients in the grip of property disasters and emergencies. Our mission is to provide opportunities for great people to deliver “Best in Class” results. And we want to talk to you if you are one of those Great People.

We have an immediate opening for a goal-oriented, computer-proficient, and career-minded professional that possesses excellent customer service and communication skills. This is a fast-paced and detail-oriented work environment. Industry experience is required.

**Summary**
A Crew Chief works under the general supervision of the Mitigation Manager. They are responsible for leading their direct crew and setting an excellent example for the department and all other Crew Chiefs and their crew members. They have the ability, confidence, and knowledge to lead multiple crews when responding to all emergency services activities and ensure that they are completed following the Paul Davis Way. The Crew Chief sets the highest standard for the department and has the following essential responsibilities and tasks (illustrative, not inclusive):
**Supervisory**
- Professionally represents the Paul Davis principles of honesty and integrity.
- Maintains a leadership role within the department, across all Crew Chiefs, Technicians, and General Labourers.
- Act as a leader on all jobs with respect to quality workmanship, Health & Safety policies and procedures, and Brand Awareness.
- Conducts crew training in customer service, policies & procedures, best practices, and recommends training opportunities.

**General Tasks**
- Establishes and implements the scope of work to be accomplished.
- Coordinates, supervises, and actively participates in all emergency work assigned to their crew.
- Oversees equipment maintenance and expendables (including maintaining MSDS sheets on assigned vehicles).
- Acts as the lead communicator with management and customers.
- Performs on-call, both on-rotation and on-demand due to extraordinary circumstances.
- Able to climb a ladder, and work in confined spaces.
- Complete daily vehicle checks, along with promoting and supervising the completion across the mitigation fleet.
- Always maintains a clean and safe vehicle, along with promoting and supervising the standard across the mitigation fleet.
- Able to lift at least 75 pounds.
- Able to work around a variety of approved chemicals without any adverse reaction or sensitivity.
- Follows established safety practices including the proper use of PPE when required.
- Conducts meetings regarding safety, chemicals, equipment, and any other beneficial topics that would benefit the crews and department.

**A Crew Chief must hold or be working towards any of the following IICRC or Industry Specific Certifications**:

- Water Restoration
- Applied Structural Drying
- Fire & Smoke
- Asbestos Worker
- Asbestos Supervisor
- Applied Microbial Restoration Technician

**Knowledge, Skills, and Abilities**:

- Knowledge of practices and procedures of water, fire, and mold trades.
- Knowledge of cleaning chemicals, solutions, and use of solvents.
- Ability to troubleshoot & problem-solve independently and in collaboration with management.
- Ability to keep abreast of techniques and preventative maintenance of equipment.
- Ability to use and maintain hand, power, and truck-mounted tools.
- Ability to plan and organize work.
- Must hold Crew Chiefs and crew accountable when standards are not reached through coaching and training.
- Ability to read and interpret written and/or oral instructions.
- Ability to communicate oral and/or written instructions.
- Ability to meet predetermined deadlines.
- Ability to safely move and relocate heavy objects.
- Ability to exercise judgment when to act independently and when to refer situations to management.
- Ability to work flexible hours or shifts.
- Ability to coach, mentor, and train Crew Chiefs to develop their skills and industry knowledge.
- Ability to work cooperatively with employees, contractors/vendors, outside agencies, and the public.