Director of Account Management

**La version française se trouve ci-dessous.**

**Company Overview**

Urban Bonfire designs and manufactures functional, beautiful and high-performance outdoor kitchen and entertainment solutions for clients around the world. With a fully integrated in-house design team, efficient manufacturing and compatibility with most major outdoor appliances and countertop surfaces, Urban Bonfire is the market leader in outdoor space activation. Proudly designed and in Montréal, we collaborate with architects, designers, and premium appliance partners worldwide to create timeless outdoor living spaces. Our team is driven by innovation, design excellence, and a commitment to exceptional client service.

**Position Summary**

We are seeking a dynamic and strategic Director of Inside Sales to lead our account management team at Urban Bonfire. This leadership role is responsible for building and managing a high-performing team that drives revenue growth, supports our global dealer and design network, and ensures a premium client experience. This role will oversee daily sales operations, establish strategic direction, and partner closely with outside sales, marketing, and operations to deliver an elevated standard of service that reflects the Urban Bonfire brand.

**Key Responsibilities**

**Leadership & Team Development**
- Lead, mentor, and grow a team of Account Managers.
- Define KPIs, set performance expectations, and provide ongoing coaching.
- Foster a collaborative, design-focused, and service-oriented sales culture.

**Sales Strategy & Growth**
- Develop and execute strategies to maximize lead conversion and partner engagement.
- Monitor performance metrics, pipeline, and forecasting to ensure targets are achieved.
- Work with outside sales leadership to align inside sales initiatives with global sales goals.

**Client & Partner Engagement**
- Ensure prompt, knowledgeable, and consultative responses to inquiries from dealers, designers, and homeowners.
- Support dealers and trade partners with detailed product knowledge, design support, and sales enablement tools.
- Champion Urban Bonfire’s premium client experience throughout the full sales cycle.

**Process & Operational Excellence**
- Streamline and optimize sales processes, systems, and tools for efficiency.
- Ensure accurate CRM utilization (e.g., Salesforce, HubSpot, Netsuite) for activity tracking and reporting.
- Partner with operations and logistics to maintain smooth project handoff and on-time delivery.

**Qualifications**
- Bachelor’s degree in Business, Sales, Marketing, or related field.
- 7+ years of progressive sales experience, with at least 3 years leading a sales team.
- Demonstrated success in growing and managing inside sales organizations.
- Exceptional leadership and coaching abilities with a track record of building high-performing teams.
- Experience in design, luxury goods, premium appliances, or building products preferred.
- Tech-savvy with CRM proficiency and strong organizational skills.

**What We Offer**
- Competitive compensation and performance-based incentives.
- Comprehensive health and wellness benefits.
- Opportunities for professional growth within a rapidly expanding global brand.
- A collaborative and creative workplace in the heart of Montréal.
- The chance to be part of shaping the future of outdoor living spaces.**Présentation de l’entreprise**

Urban Bonfire conçoit et fabrique des cuisines extérieures et des solutions d’aménagement fonctionnelles, esthétiques et hautement performantes pour une clientèle mondiale. Grâce à une équipe de design interne entièrement intégrée, une production efficace et une compatibilité avec la plupart des électroménagers extérieurs et surfaces de comptoirs, Urban Bonfire est le chef de file dans l’activation des espaces extérieurs. Conçues et développées fièrement à Montréal, nos solutions sont créées en collaboration avec des architectes, designers et partenaires d’électroménagers haut de gamme partout dans le monde. Notre équipe est animée par l’innovation, l’excellence en design et un engagement envers un service client exceptionnel.

**Sommaire du poste**

Nous recherchons un Directeur des ventes internes dynamique et stratégique pour diriger notre équipe de gestion de comptes chez Urban Bonfire. Ce rôle de leadership est responsable de bâtir et de gérer une équipe performante qui stimule la croissance des revenus, soutient notre réseau mondial de détaillants et de designers, et assure une expérience client haut de gamme. Le poste supervise les opérations quotidiennes de ventes, définit les orientations stratégiques et collabore étroitement avec les ventes externes, le marketing et les opérations afin de maintenir un niveau de service à la hauteur de la marque Urban Bonfire.

**Responsabilités principalesLeadership & développement d’équipe**
- Diriger, encadrer et développer une équipe de gestionnaires de comptes.
- Définir les indicateurs clés (KPI), fixer les attentes en matière de pe