Quality Assurance Associate

Join Jones Healthcare Group - Where Innovation Meets Purpose

At Jones, we’re committed to the environment, our team, communities, and consumers, and we're inspired to make a meaningful impact through advanced packaging and medication dispensing solutions.

**Summary of position**:
**If you love** ensuring every detail aligns with quality standards, then this position will be of interest to you.

**If you get inspired by** the impact of delivering safe and effective products to customers, then this position is a perfect fit for you.

**If you are driven to**commitment to continuous improvement and compliance excellence, then you’ll want to consider this opportunity.

As a Quality Assurance Associate, you will be responsible for ensuring that packaging operations comply with approved procedures, regulatory guidelines, and customer expectations. Your role will involve reviewing documentation, monitoring environmental conditions, and supporting quality-related programs to uphold the highest standards of product integrity and compliance.

**More about your responsibilities**:

- Collaborate with the Client Relations team to review and approve Master Packaging Work Orders, ensuring compliance with packaging instructions, specifications, and customer requirements.
- Perform final batch record release by auditing executed packaging work orders, confirming adherence to SOPs and customer expectations, verifying documentation accuracy and escalating any non-conformances.
- Own the Environmental Monitoring (EM) program by generating reports, assessing trends, and recommending improvements to cleaning procedures.
- Monitor and coordinate the instrument calibration program, ensuring timely calibrations and addressing any out-of-calibration instruments.
- Lead in investigation and documentation of non-conformances (deviations), and discrepancies and provide informed quality decisions.
- Assist with validation batches by providing training within team and Operations and reviewing pre-approved and executed protocols.
- Manage change processes by initiating, reviewing, and approving changes to SOPs and systems in support of improvements and regulatory commitments.
- Conduct annual retain inspections to assess product integrity throughout shelf life, escalating any issues for resolution.
- Assist in training new hires, providing guidance on quality processes and compliance requirements.
- Review facility temperature and humidity reports to ensure environmental conditions remain within specified ranges and take action when necessary.
- Prepare or support annual trend reports for deviations, complaints, and product reviews to identify patterns and recommend corrective actions.
- Adhere to all safety regulations and health and safety legislation while performing job duties.
- Take on special projects and assignments as directed by the Vice President, Quality and Regulatory Affairs and/or Manager, QA.

**What you’ll bring**
- Values that mirror ours, from the Inside Out**:I**ngenuity, **N**imble, **S**upportive, **I**nclusive, **D**riven, **E**mpathetic.
- B.Sc in Science or a related discipline, **or**:

- Minimum 3 years of experience in a cGMP pharmaceutical manufacturing and/or packaging environment, with a preference for Quality Control experience.
- Solid understanding of inspection procedures and quality assurance processes.
- Experience with supporting regulatory (FDA and Health Canada) audit is an asset.
- Strong attention to detail to ensure compliance with quality standards and documentation practices.
- Strong problem solving/resolution skills.
- Excellent record-keeping and organizational skills to manage documentation and quality systems, and deadlines efficiently.
- Strong interpersonal and communication skills to collaborate effectively within and across teams and departments.
- Proficiency in MS Word, Excel, PowerPoint, Outlook, and Team’s to manage and document quality records effectively.

**We care about our colleagues, some benefits we offer are**:

- A safe, respectful, diverse, and inclusive environment
- Competitive compensation and equitable people practices
- Comprehensive benefits and an RRSP program where we match up to 5% of your earnings
- Opportunities to grow and develop, alongside a supportive team
- Employee and family assistance program
- Referral bonuses
- Education reimbursement program
- Colleague appreciation events
- and more

Please submit a resume and let us know why you are interested.

As part of our commitment to accessibility for all persons with disabilities, Jones Healthcare Group will, upon the request of the applicant, provide accommodation during the recruitment process to ensure equal access to applicants with disabilities. Please contact the Jones Human Resources department at 1.800.265.9093 about your needs, and we will consult with you to ensure suitable accommodation is provided.

For all feedback on equity and accommodation needs, please also contact the Human Resources