Manager, Admissions Operations

MANAGER, ADMISSIONS OPERATIONS

**OFFICE OF THE UNIVERSITY REGISTRAR**

**Competition No.** 24.11.359

**CATEGORY**

**SALARY**

**CLOSING DATE**
- Full-Time Continuing (35 hours per week)
$80,009 to $108,013 per annum
November 27, 2024**About Us**:

- MacEwan University is where caring faculty help people connect their passions to their future paths. Located in the heart of Edmonton’s diverse and dynamic downtown community, and on the traditional lands of Treaty 6 First Nations and homelands of the Métis people, MacEwan is known for exceptional undergraduate learning. With its dedication to teaching excellence, informed by scholarly research, innovation, and creative activity, MacEwan provides an exceptional collaborative and supportive learning environment with a commitment to human rights, environmental sustainability, and opportunities for community engagement. We are committed to creating an equitable, diverse, inclusive, and welcoming community for all peoples, cultures, and identities.

Our comprehensive undergraduate university offers 55 programs to more than 19,000 full
- and part-time students in business, communications, community and human services, design, fine and performing arts, health, humanities, natural science, nursing, public safety, and social science. Through a wide array of experiential learning opportunities, and strategic relationships in the community, we partner with others to produce graduates of stature. Along with a robust grounding in their chosen disciplines, MacEwan students are given durable life skills that prepare them to take on the world.**Opportunity**:
MacEwan University is seeking a Manager, Admissions Operations for a full-time continuing opportunity with the Office of the University Registrar.

Reporting to the Associate Registrar, Admissions, Recruitment, and Transfer, the position is responsible for the efficient and effective operation of all Admissions and Transfer processes and procedures in order to achieve the University’s strategic enrolment goals. The Manager provides ongoing leadership, guidance, mentorship, and operational direction for the Admissions and Transfer teams. As a key member of the Admissions, Recruitment, and Transfer leadership team, the incumbent works collaboratively with internal partners and manages a large team to achieve admission targets and quotas, develop and maintain an effective admission process, deliver an exceptional applicant experience.

Key responsibilities include:

- Leads and manages, through direct reports and subordinates supervisors, staff in the Admissions & Transfer team, including assigning and monitoring workload, preparing schedules, responding to emerging issues, approving timesheets and time off requests;
- Manages staffing resources within the team through effective recruitment, selection, training, coaching, leadership, supervision, professional development, and evaluation of staff while also promoting and contributing to a positive and inclusive team culture that emphasizes service excellence;
- Manages labour costs to ensure the most effective utilization of resources while responding to regular operations and fluctuations in the business;
- Oversees operations of the Canadian/domestic and international undergraduate admissions and transfer credit assessment;
- Develops plans to build on current services and the evolving needs of the Admissions and Transfer departments, in alignment with the Strategic Vision;
- Participates in-, and contributes to-, budget, strategic, and operational planning processes as a member of the leadership team within the OUR;
- Advises campus partners on Admissions & Transfer policies, processes, deadlines, and other important information;
- Develops and maintains relationships with instructors, faculty, leaders in Faculties and Schools, and other key stakeholders within MacEwan; and
- Collaborates with Student Information Systems and Information Technology Services (ITS) regarding admissions technologies and tools and on prioritizing system enhancements and projects.

**SKILLS**:
You will have:

- Proven team management skills, including the ability to lead a team and foster a positive, productive, and cohesive team environment;
- Excellent analytical, planning, organizational, time management, and decision-making skills with keen attention to detail;
- The ability to collect and analyze applicant data to inform evidence-based decisions and evaluate effectiveness of admission processes;
- Effective problem-solving skills and be able to make decisions independently in a fast-paced, deadline driven environment;
- Demonstrated commitment to fostering a collaborative working and learning environment that celebrates diversity and inclusion;
- Excellent interpersonal, verbal, and written communication skills, with the ability to effectively engage internal and external stakeholders;
- Strong interpersonal skills and the ability to operate with a high degree of tact, diplomacy,