Liquid Waste Services Manager

**General Accountability**:
**Purpose and Scope**
Reporting to the Operations Manager, the Liquid Waste Services Manager is responsible for overseeing the day-to-day
operation, repair, maintenance, and servicing of the City’s liquid waste systems and infrastructure, aligning with the
Strategic Plan, corporate initiatives, and evolving community interests. Areas of responsibility include wastewater
collection, wastewater treatment, wastewater source control, drainage, stormwater source control, and emergency
preparedness.

The Liquid Waste Services Manager oversees and provides leadership to departmental staff and is accountable for the
planning, development, and implementation of comprehensive annual work plans and programs in support of the City’s
liquid waste services utility. The Manager coordinates priorities and operational plans and initiatives in conjunction with
other City operations and projects and ensures that municipal services are delivered in a responsive, safe, cost effective
and efficient manner.

**Nature and Scope of Work**
**Leadership**:

- Hire, lead, and supervise all operations, technical and support staff within the Liquid Waste Services (LWS)
- department.- Supervise, plan, coordinate and direct the activities of staff, establish work priorities, and set goals and objectives,
- ensuring safety, quality and service standards are met.- Monitor, evaluate and manage the performance of staff; conduct performance evaluations, implement performance
- improvement measures, and take remedial action where appropriate.- Coach, motivate and mentor staff; identify and provide training and developmental opportunities; ensure that
- required certifications are maintained.- Foster and promote a strong workplace safety culture; ensure that all established safe work practices and

procedures are followed.

**LWS Operations**:

- Plan, develop, establish, and implement comprehensive operational and preventative maintenance programs and

activities for the liquid waste services utility in accordance with established standards and best management
practices.
- Oversee the Operational Management Software (OMS) for the liquid waste services department.
- Establish short term plans and priorities for the maintenance, refurbishment and/or replacement of the existing
- liquid waste services utility infrastructure.- Manage liquid waste services utility operations, including minor capital projects, within approved budget limitations
- and in compliance with City bylaws, policies, and procedures.- Lead the planning, design, scheduling, and coordination of small scope liquid waste services utility related capital
- projects; and participate as needed with large scope capital projects.- Participate in the preparation of requests for offers/proposals, review and evaluation of submissions, selection of

consultants and coordination and final inspection of projects.

Job Description - Liquid Waste Services Manager
- Draft terms of reference and specifications, hire consultants and contractors where necessary, in accordance with

established policy; oversee contracted-out projects ensuring compliance with contract specifications, City policies,
safety and other regulations.
- Develop, implement, and maintain current standard operating procedures.
- Continually assess liquid waste services operations, processes, and procedures to identify opportunities for

improvement and ensure the department is meeting best practices and operational efficiencies; implement
improvements as required.
- Assist with the review of those land development projects as would impact the liquid waste services utility.
- Ensure prompt, thorough, and appropriate investigations and responses to liquid waste services utility requests and

complaints.

**General**:

- Assist the Operations Manager in the formulation of departmental and capital budgets, determination of

appropriate staffing requirements/levels, development and implementation of strategic initiatives and drafting
reports to Council.
- Ensure full compliance with relevant federal, provincial and City regulations, permits, bylaws, policies, guidelines,

and procedures.
- Liaise and work collaboratively with provincial, federal, and other local governments and agencies, utility companies,

contractors, public and other City Staff regarding liquid waste services utility operations, projects, and enquiries,
developing, promoting, and maintaining co-operative and effective cross-jurisdictional working relationships.
- Prepare reports and supporting materials, attend meetings and make recommendations to senior management on

topics related to liquid waste services utility operations and services.
- Collect and interpret relevant information related to liquid waste services utility activities and performance for

analysis and reporting.
- Ensure all electronic and paper based departmental data, documents, reports, and correspondence are maintained

in accordance with the City’s record