Onsite-desktop Support Analyst

1 week ago

Vancouver, Canada CompuCom Systems, Inc. Full time

Why CompuCom? (Overview):
**This is an onsite role that will be located in Richmond BC near Vancouver Intl Airport.**

Full proof of Covid -19 vaccination will be required prior to hire.

What We Need & What You'll Do (Responsibilities):

- Establish tier I and II as the single point of contact for all user requests and incidents
- Lead initiatives as assigned by management
- Ability to troubleshoot and resolve incidents at a Tier ll
- Accountable for continuous improvement
- Maintain full ownership of ticket through its lifecycle
- Provide first call resolution or triage for all calls
- Ensure that for every call and/or reported event a ticket was created in both a timely and accurate manner. This one call/one ticket method provides effective tracking of all incidents and service requests. In the cases where a single incident has affected multiple users, this method of creating a ticket for each reported instance and attaching it to a master ticket will allow for impact analysis on the outage
- Verify user contact and asset information, categorize ticket accurately, and populate ticket with full description of event
- Utilize the knowledge base and other support documentation to identify, isolate, diagnose and resolve end-users technical problems and provide information and status as requested
- Enter all troubleshooting performed and, if applicable, the resolution
- Escalate tickets to the appropriate support group if required by warm transfer
- If support requests cannot be resolved expeditiously, or if the team lacks the permissions or access to correctly resolve the incident/service request, then the issue is escalated to the appropriate support
- Determine if there is a commonality amongst tickets being generated.

Who You Are (Qualifications):

- 3-5yrs experience (combination of hands on and phone support)
- Strong technical knowledge of PC and Desktop hardware.
- Hands-on hardware troubleshooting experience
- Working technical knowledge of current operating systems, and standards
- Ability to launch and operate desktop diagnostic tools to perform remote diagnostics
- Analytical and problem-solving abilities, with keen attention to detail
- Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment
- Experience working in a team-oriented, collaborative environment
- Strong customer-service orientation
- Excellent written and verbal communication skills
- Experienced in SLA/KPI environment
- Computer Field Service repair experience
- OEM HW Certifications HP, LENOVO, Dell for Desktop, Laptop
- CompTIA A+.

**Bonus Certifications/ Experience**
- Xerox, and/or SATO Printer Service Experience.

  • Desktop Support

    23 hours ago

    Vancouver, Canada Manning Elliott Full time

    **Status**: Permanent, Full Time **Purpose of Role**: **Reports to**: Senior IT Manager **Qualifications, Skills, Experience and Personal Attributes**: 5 or more years of relevant client service experience in a technical support role **Experience with the following technologies**: Office 365 user administration Outlook Basic Microsoft Active...

  • Desktop Support Analyst

    24 hours ago

    Vancouver, Canada Wesgroup Properties Full time

    Wesgroup Properties started as a family business in British Columbia more than 60 years ago and today is one of Western Canada’s largest private real estate companies with a diversified portfolio spanning across residential and commercial real estate. Wesgroup owns and manages over 3.2 million square feet of commercial and multi-family real estate and has...

  • Deskside Support

    2 weeks ago

    Vancouver, Canada Compugen Inc Full time

    Join to apply for the Deskside Support - Onsite - Contract role at Compugen Inc About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration,...

  • Deskside Support

    2 weeks ago

    Vancouver, Canada Compugen Inc Full time

    Join to apply for the Deskside Support - Onsite - Contract role at Compugen Inc About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration,...

  • Deskside Support

    2 weeks ago

    Vancouver, Canada Compugen Inc Full time

    Join to apply for the Deskside Support - Onsite - Contract role at Compugen Inc About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration,...

  • IT Support Analyst

    2 weeks ago

    Vancouver, Canada IMSMB Full time

    **IT Support Analyst** - Full-time, permanent role based in Vancouver, BC - Comprehensive benefits package, competitive salary, and RRSP matching - Excellent opportunity to work with the company where culture is an integral part. The company way is their set of people, process and technology, that produce a predictable result for their customers. **Who are...

  • Desktop / IT Support

    2 weeks ago

    Vancouver, Canada BC Centre for Excellence in HIVAIDS Full time

    **LOCATION**: Flexible across BC-CfE Locations **BENEFITS**:Employee benefits include medical, dental, as well as accrued vacation and sick time **ORGANIZATION**: The BC-CfE is a world-renowned HIV/AIDS Centre with an innovative, low-barrier approach to healthcare delivery in clinical practice and an integrated group of research concentrations in...

  • Desktop/it Support

    1 week ago

    Vancouver, Canada BC Centre for Excellence in HIVAIDS Full time

    **_Please note_**: Only Canadian Citizens, legal residents or residents with a legal work permit will be considered. **STATUS**: This is a permanent full-time position **REQ ID**: E2025-004 **JOB START DATE**: As soon as Possible **SALARY**: $55,000 **BENEFITS**: Employee benefits include medical, dental, as well as accrued vacation and sick...

  • Deskside Support Analyst

    5 days ago

    Vancouver, Canada Compugen Inc Full time

    **Job Title** - Deskside Support Analyst **Vacancy No** - VN6788 **Work Location** - Vancouver, BC **Base Pay Range** - $25-$35 Hourly (Note: This range is not applicable to Independent Contractors.) **Job Details** **About Compugen** Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers...

  • Desktop Support Lead- Vancouver, Alberta

    2 weeks ago

    Vancouver, Canada NTT DATA Full time

    **Req ID**:225850 We are currently seeking a Desktop Support Lead - Vancouver, Alberta to join our team in Vancouver, Alberta (CA-AB), Canada (CA). This Desktop Support Lead is the primary technical Subject Matter Expert(SME)for NTTD Campus and Technicians. This Desktop Support Leadwill support and enhances the technical capabilities of the Field...