Onsite-desktop Support Analyst

1 week ago

Vancouver, Canada CompuCom Systems, Inc. Full time

Why CompuCom? (Overview):
**This is an onsite role that will be located in Richmond BC near Vancouver Intl Airport.**

Full proof of Covid -19 vaccination will be required prior to hire.

What We Need & What You'll Do (Responsibilities):

- Establish tier I and II as the single point of contact for all user requests and incidents
- Lead initiatives as assigned by management
- Ability to troubleshoot and resolve incidents at a Tier ll
- Accountable for continuous improvement
- Maintain full ownership of ticket through its lifecycle
- Provide first call resolution or triage for all calls
- Ensure that for every call and/or reported event a ticket was created in both a timely and accurate manner. This one call/one ticket method provides effective tracking of all incidents and service requests. In the cases where a single incident has affected multiple users, this method of creating a ticket for each reported instance and attaching it to a master ticket will allow for impact analysis on the outage
- Verify user contact and asset information, categorize ticket accurately, and populate ticket with full description of event
- Utilize the knowledge base and other support documentation to identify, isolate, diagnose and resolve end-users technical problems and provide information and status as requested
- Enter all troubleshooting performed and, if applicable, the resolution
- Escalate tickets to the appropriate support group if required by warm transfer
- If support requests cannot be resolved expeditiously, or if the team lacks the permissions or access to correctly resolve the incident/service request, then the issue is escalated to the appropriate support
- Determine if there is a commonality amongst tickets being generated.

Who You Are (Qualifications):

- 3-5yrs experience (combination of hands on and phone support)
- Strong technical knowledge of PC and Desktop hardware.
- Hands-on hardware troubleshooting experience
- Working technical knowledge of current operating systems, and standards
- Ability to launch and operate desktop diagnostic tools to perform remote diagnostics
- Analytical and problem-solving abilities, with keen attention to detail
- Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment
- Experience working in a team-oriented, collaborative environment
- Strong customer-service orientation
- Excellent written and verbal communication skills
- Experienced in SLA/KPI environment
- Computer Field Service repair experience
- OEM HW Certifications HP, LENOVO, Dell for Desktop, Laptop
- CompTIA A+.

**Bonus Certifications/ Experience**
- Xerox, and/or SATO Printer Service Experience.

  • Desktop/it Support

    2 weeks ago

    Vancouver, Canada BC Centre for Excellence in HIVAIDS Full time

    **SUMMARY OF ROLE RESPONSIBILITIES** Within the context of a client and family-centred model of care and, in accordance with the Mission, Vision and Values, and strategic directions of BC Centre for Excellence in HIV/AIDS(BC-CfE), the person promotes a safe, respectful, and civil working environment for patients, residents, families, visitors and...

  • IT Support Analyst

    5 hours ago

    Vancouver, Canada IMSMB Full time

    **IT Support Analyst** - Full-time, permanent role based in Vancouver, BC - Comprehensive benefits package, competitive salary, and RRSP matching - Excellent opportunity to work with the company where culture is an integral part. The company way is their set of people, process and technology, that produce a predictable result for their customers. **Who are...

  • Desktop/it Support

    1 week ago

    Vancouver, Canada BC Centre for Excellence in HIVAIDS Full time

    **_Please note_**: Only Canadian Citizens, legal residents or residents with a legal work permit will be considered. **STATUS**: This is a permanent full-time position **REQ ID**: E2025-004 **JOB START DATE**: As soon as Possible **SALARY**: $55,000 **BENEFITS**: Employee benefits include medical, dental, as well as accrued vacation and sick...

  • Research IT Systems Analyst — Desktop, AV

    3 weeks ago

    Vancouver, Canada The University of British Columbia Full time

    A leading university in Canada is seeking a Systems Analyst to support customer-oriented IT services in the Department of Microbiology. Responsibilities include maintaining desktop systems, supporting audio-visual services for events, and training staff on technology use. The ideal candidate will have a degree in a relevant field and at least two years of...

  • Research IT Systems Analyst — Desktop, AV

    7 days ago

    Vancouver, Canada The University of British Columbia Full time

    A leading university in Canada is seeking a Systems Analyst to support customer-oriented IT services in the Department of Microbiology. Responsibilities include maintaining desktop systems, supporting audio-visual services for events, and training staff on technology use. The ideal candidate will have a degree in a relevant field and at least two years of...

  • Research IT Systems Analyst — Desktop, AV

    3 days ago

    Vancouver, Canada The University of British Columbia Full time

    A leading university in Canada is seeking a Systems Analyst to support customer-oriented IT services in the Department of Microbiology. Responsibilities include maintaining desktop systems, supporting audio-visual services for events, and training staff on technology use. The ideal candidate will have a degree in a relevant field and at least two years of...

  • Junior IT Desktop Support

    2 weeks ago

    Vancouver, Canada SAMSUNG Full time

    Position SummaryThe Junior IT Desktop Support member is the first point of contact for employees at Samsung Research Canada. While providing the highest level of customer service, the ideal candidate answers incoming calls, tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve tier 1 and 2...

  • Deskside Support Analyst

    6 days ago

    Vancouver, Canada Compugen Inc Full time

    **Job Title** - Deskside Support Analyst **Vacancy No** - VN6788 **Work Location** - Vancouver, BC **Base Pay Range** - $25-$35 Hourly (Note: This range is not applicable to Independent Contractors.) **Job Details** **About Compugen** Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers...

  • Support Analyst

    4 weeks ago

    Vancouver, Canada Swim Recruiting Full time

    6-month contract Support Analyst role with an enterprise organization headquartered in downtown Vancouver Contract Support Analyst role.Global enterprise organization headquartered in Vancouver.On site work environment . What & Why: As a result of continued investment in workplace technology and employee experience, our client is looking to add a Support...

  • Support Analyst Ii

    2 weeks ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Information Systems and Technology, Level C Job Title Support Analyst II Department UBC IT | Desktop | Operations 4 Compensation Range $6,747.50 - $9,701.42 CAD Monthly The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of...