Assistant Nursing Manager

Symphony Senior Living is a leading provider of quality senior services in Canada; we provide private pay services to residents in our beautiful communities, from assisted living, through to end of life. We are the true alternative to a Long-Term Care facility - to that end we are not a medical institution; we are the home to many seniors of many levels of ability. We Serve both our Seniors and their loved ones.

Symphony Senior Living is currently seeking Wellness Coordinator 2 (RPN) at our Carleton Place Terrace community. We will teach you our systems, programs and philosophy, but we cannot teach compassion and empathy, so you will demonstrate those to us in an interview process.

If you love working with seniors and you find the challenge of connecting and serving seniors with physical and memory care needs rewarding this could be the position for you We require someone who is compassionate and driven to provide a high quality, interactive, residential environment to residents, their families and the team.

**JOB SUMMARY**

Reporting to the General Manager, the Wellness Coordinator 2 is responsible for the health and wellness of all Residents, as well as providing leadership to all members of the Wellness Team.

**DUTIES AND RESPONSIBILITIES**

The Wellness Coordinator aides in the ongoing operation of the Retirement Community through the completion of the following duties:
**Operations Management**

1. Develops and implement assessment plans for each resident ensuring that their health and lifestyle needs are met

2. Promotes, markets and sells the “Signature Service Plan” to all Resident’s

3. Works in coordination with members of the Leadership Team to effective communicate the Resident’s needs and the added services they request through the “Signature Service Plan”

4. Develops staffing patterns to meet the Resident’s needs

5. Co-operates and co-ordinates services with community agencies and other health care providers

6. Provides guidance and act as a resource to Team Members and Volunteers

7. Maintains standards in the community that are within the guidelines of SSL policies

8. Oversees resident care/service needs and levels, and develops appropriate service plans

9. Oversees the operations of all resident services in the community

10. Assists the Wellness Team to develop goals and objectives for the department

11. Sets clear performance goals for the department and communicate them to all Team Members

12. Ensures financial decisions include consideration of the department’s goals and objectives and priorities

**Quality Improvement/Risk Management**

1. Seeks to continuously improve department services and performance

2. Consults with Team Members and Volunteers to obtain ideas for improving the quality of processes and services

3. Keeps abreast of new trends and best practices in related industry and for seniors

4. Supports Team orientation and continuing education

**Human Resources Management**

1. Ensures the department staffing levels are appropriate from a competency and skill basis given the need

2. Recruits Team Members, assigns duties and monitors performance

3. Oversees and ensures that all aspects of the performance management and discipline processes are in keeping with SSL policies and legal requirements

4. Conducts monthly meetings with Team Members

5. Facilitates open communication with Team Members through memorandums and monthly meetings

6. Supports Team Members by being visible and available on a daily basis and asking key questions to determine what is needed for them to be successful in their role

7. Ensures that all new Team Members receive an orientation in keeping with SSL expectations and policies

8. Communicates, supports, follows and enforces the corporate Mission, Vision and Values

**Commitment to Mission, Vision and Values**

1. Effectively articulates and emulates the organizational vision/values with Residents, family, co-workers, Team Members and community partners

2. Ensures that all Team Members understand how his or her work relates to the Community and organizational vision

3. Builds enthusiasm and commitment from Team Members to the mission, vision and strategic objectives

4. Acts to align department goals with organizational strategic direction

5. Adheres to all health and safety policies and procedures related to Team Members and Residents and promotes a culture of safety

6. Develops credibility and trust with leadership team, Team Members, Residents and families in order to lead the department to provide exceptional quality Resident focused services

7. Ensures that decision-making ultimately supports enhancing the quality of life of all Residents

**Resident Service Focus**

1. Demonstrates a genuine desire to be of help to others

2. Applies a broad understanding of Resident needs to monitor satisfaction and takes corrective action when necessary

3. Develops effective relationships with Residents and professionally