Dental Receptionist

_Are you looking for an exciting opportunity to join a_ **fast paced family-owned and operated dental clinic**_ _that prides itself on providing exceptional patient care in a fun and drama-free environment? If you are a highly motivated and friendly individual with excellent organizational and communication skills, we want to hear from you_

**About Us**:
At On Track Dental, we are more than just a dental clinic; we are a close-knit family who truly cares for our patients. We are health care providers, knowing our patients are humans and not just dollar signs. Our mission is _to provide individualized care of the highest quality in a friendly and comfortable environment_. As a family-owned and operated clinic, we believe in cultivating a warm and welcoming atmosphere that puts both our patients and team members at ease.

**Role Overview**:
As a Dental Receptionist, you will be the first point of contact for our patients, providing them with a warm and friendly welcome. Your primary responsibility will be to ensure the smooth flow of operations in the front office, handling administrative tasks, scheduling appointments, and managing patient records. Additionally, you will be a strong communicator to assist in maintaining a drama-free and enjoyable environment for both our patients and our team. We see patients from 11am-7pm Mon/Tue/Wed; 9am-5pm Thu and 8am-4pm Fri; closed weekends and holidays.

**Responsibilities**:

- Greet and welcome patients in a friendly and courteous manner.
- Schedule appointments and maintain the appointment calendar efficiently.
- Answer phone calls, respond to inquiries, and provide accurate information to patients.
- Manage patient records and update information as necessary.
- Process insurance claims and handle billing inquiries, pre-determinations etc
- Assist in organizing and maintaining a clean reception area.
- Collaborate with the dental team to ensure a seamless patient experience.
- Contribute to creating a positive, drama-free work environment for all team members.

**Qualifications/Requirements**:

- Previous experience as a dental receptionist or in a similar administrative role is preferred
- Successful completion of a Dental Administration Diploma/Certification course
- Exceptional interpersonal and English communication skills to interact effectively with patients and the dental team.
- Strong organizational abilities to manage appointments, patient records, and administrative tasks efficiently.
- Tech-savvy with knowledge of dental software, Office 365 Apps and general computer efficiency - previous use of Dentrix is a plus
- A positive attitude and a passion for delivering exceptional patient care.
- Ability to work in a team environment, fostering a drama-free and enjoyable workplace.
- Available to work Mon through Friday, with 3 evening shifts

**Perks and Benefits**:

- Joining a close-knit, family-owned dental clinic with a warm and friendly atmosphere.
- Opportunities for professional growth and skill development.
- Competitive compensation and extended health benefits package.
- An environment that emphasizes work-life balance.
- Becoming a valued member of a team dedicated to high-quality patient care.

If you are excited about the opportunity to contribute to a family-owned dental clinic that values patient care and a drama-free environment, we encourage you to apply. Join our team and make a positive impact on the smiles and lives of our patients

How to Apply:
Please submit your resume and a brief cover letter detailing why you believe you are the perfect fit for the Dental Receptionist position at On Track Dental. We look forward to hearing from you

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$32.00 per hour

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care
- Wellness program

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Port Coquitlam, BC V3C 6K5: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Dental receptionist: 1 year (preferred)

Work Location: In person