IT Administrator/project Coordinator

Bond Consulting Group is a unique professional services firm. We are a leading SR&ED consulting firm, located in Toronto.

SR&ED stands for “Scientific Research & Experimental Development” - it is the name of the largest and most important corporate tax incentive program in Canada, available to all businesses in fields of science, technology or medicine. The program is like a grant, but is administered by CRA (The Canada Revenue Agency).

Bond Consulting Group is an innovative firm, with an excellent reputation in the industry and a fantastic corporate culture.

**IT Administrator/Project Coordinator**:
Celebrating 20 years in business, Bond Consulting Group (BCG) is an award-winning Canadian professional services firm and the largest independent Scientific Research & Experimental Development (SR&ED) tax consulting firm in Canada.

Are you a driven individual with a strong technical aptitude to develop/administer IT systems/processes and have a knack for coordinating IT projects? Are you keen to research and implement software technologies and processes that will improve business workflow? Do you want to make a difference to the growth of an entrepreneurial Canadian professional services firm?

**The IT Systems Administrator/Project Coordinator** plays a crucial role in ensuring BCG’s IT systems/processes are efficient and effective, and IT projects are successfully executed; managing and coordinating various aspects of IT systems/processes/projects from start to finish.

The IT Systems Administrator/Project Coordinator will provide essential administrative support for IT systems/processes/projects, facilitate effective communication across the organization, and create/maintain system/process/project documentation.

The IT Systems Administrator/Project Coordinator is responsible for coordinating project activities, managing timelines, and monitoring progress to ensure IT projects are delivered in a timely manner and meet all objectives.

**Responsibilities**:
**IT System Administration - 50%**
- Maintain the company’s computer systems, networks, security systems and authorizations.
- Study and recommend security cameras and fob systems.
- Maintain the software and infrastructure tools (Microsoft, OneDrive, SharePoint, tax software, custom software, etc).
- Assist in improving computer systems to ensure network efficiency.
- Upgrading and installing new hardware and software as necessary, backing up data, and performing data recovery when necessary.
- Develop and regularly update comprehensive manuals that document internal systems and procedures.
- Technical onboarding of new employees.
- Cross-department document management.

**IT Project Coordination - 50%**
- Planning/Execution: Define business requirements, project scope, goals, policies, plans and deliverables for IT projects that support business goals in collaboration with senior management and other stakeholders.
- Coordination: Monitor project plans, timelines, workflows and budgets for IT projects to ensure projects are on track.
- Coordinate projects from inception to completion as required, ensuring they are completed on time, within budget, and to the required quality standards.
- Oversee the implementation of new/updated systems, software, and hardware.
- Identify and mitigate potential risks and issues that could impact operational (system/process/project) success; resolve or escalate issues in a timely manner.
- Communicate project status, reports, updates, and issues to senior management.
- Special projects and other duties as assigned.

**Required Qualifications**:

- Bachelor’s degree in IT Management, Project Management, or a related field.
- 3-5 years of professional IT experience.
- Prior experience as a Project Coordinator/Administrator or a similar role.
- Experience in IT system/project administration, technical documentation, flowcharts, and schedules with the ability to oversee IT infrastructure and implement new systems.
- High attention to detail to maintain accuracy in IT system/process/project documentation and deliverables.
- Ability and willingness to engage in continuous learning and stay updated on industry trends and best practices are valuable qualities.
- Analytical thinking in problem-solving and decision-making processes.
- Excellent communication skills to facilitate effective team collaboration.
- Ability to adapt to changing project requirements and dynamic environments, ensuring flexibility in approach and solutions.
- Proficiency in Microsoft Office suite for effective project coordination.
- Familiarity with project management software tools, methodologies, and best practices.
- Familiarity with relational databases and SQL, PHP, Azure, GCP, OCI, IBM Cloud, AWS, Python, JavaScript, HTML, etc.
- Experience with VTiger CRM is an asset.
- PMP (Project Management Professional) or CAPM (Certified Associate in Project Management) or PRINCE II certification is an asset

**Benefits**
- Dental care
- Disability insurance