Field Service Technician

**Job Title**:Field Service Technician**

**Reports to**:**Equipment Supervisor**

**Job Summary**

**The Field Service Technician is responsible for performing field and in-house service work for customers, the installation and set-up of new machines, and ensuring customer satisfaction by performing high quality work in a timely manner. Service work includes installation, repair, and maintenance to electrical, mechanical, computer, and industrial systems and controls of mechanical equipment located in production settings.**

**Supervisory Responsibilities**

**N/A**

**Essential Duties**
- **Install, maintain, and repair mechanical equipment.**:

- **Travel to customer locations throughout North America to perform installations, maintenance, and repairs to mechanical equipment.**:

- **Prepare and test all equipment before equipment is shipped to customers to ensure proper functioning and operation.**:

- **Load and unload equipment a Volm and customer facilities.**:

- **Train customers and operators on proper use of equipment sold and serviced by Volm Companies.**:

- **Troubleshoot and diagnose issues with equipment utilizing technical manuals, schematics, and diagnostics tools, visually and by sound.**:

- **Conduct phone service support on an “on-call” basis.**:

- **Document all installation and service work performed in a timely manner including expense reports, service reports, time sheets, etc.**:

- **Continuously identify opportunities for process improvement and cost reduction.**

**Required Skills and Abilities**
- **Developed understanding and use of mechanical, electrical, and electronic systems, including PLC and VFD controls.**:

- **Ability to accurately read and interpret mechanical, electrical, and hydraulic drawings, schematics, and diagrams.**:

- **Strong critical thinking, troubleshooting, and analytical skills.**:

- **Ability to read and follow oral and written instructions.**:

- **Ability to handle stress and successfully perform in a fast-past environment.**:

- **Adaptability and flexibility to embrace new skills.**:

- **Effective organizational skills with the ability to prioritize tasks and meet deadlines.**:

- **Proven ability to work collaboratively in a team environment.**:

- **Strong time management skills for efficient task allocation and meeting deadlines.**:

- **Meticulous attention to detail in completing tasks and maintaining high-quality standards.**

**Education and Experience**
- **Knowledge of mechanical and electrical standards and practices normally acquired through completion of a technical certificate or equivalent combinations of education and experience.**:

- **Minimum of 1 year of electro-mechanical experience.**:

- **Journeyman electrician license preferred.**:

- **Minimum of 1 year of customer service experience.**:

- **Microsoft Excel, Word, Outlook, ERP, and HMI systems experience.**

**Physical Requirements**
- **Ability to stand, walk, and move around for extended periods of time.**:

- **Capability to lift and carry objects of various weights, ranging from light office supplies to heavy machinery components.**:

- **Proficiency in using hands, fingers, and arms for tasks such as typing, writing, operating machinery, assembling products, etc.**:

- **Sufficient visual acuity to read documents, operate equipment, and recognize details at close and distant ranges.**:

- **Ability to hear and understand verbal communication, as well as detect warning signals or equipment malfunctions.**:

- **Endurance to withstand prolonged periods of physical activity or work shifts, particularly relevant for manufacturing roles that involve repetitive tasks.**:

- **Ability to move quickly, easily, and with coordination to navigate through tight spaces, react swiftly to changing work conditions, and perform tasks that require agility.**:

- **Flexibility to bend, stoop, and reach low or high objects, particularly relevant for jobs that involve material handling or maintenance tasks.**:

- **Capability to climb ladders, stairs, or scaffolding, as required in certain manufacturing or construction environments.**:

- **Ability to perform physically demanding tasks, such as lifting, pushing, pulling, or carrying heavy objects.**:

- **Good hand-eye coordination and motor skills for tasks that require precision, such as operating machinery or using hand tools.**:

- **Adaptability to work in varying environmental conditions, such as temperature extremes, noise, dust, or fumes, depending on the nature of the job.**:

- **Willingness to adhere to safety protocols and wear protective gear, including helmets, goggles, gloves, and safety shoes, as required by the job.**

**Company Culture & Values**
- **A Commitment to Our Purpose (COMMITTED PEOPLE) - Our mission is to serve and build up our customers, suppliers, communities, and each other, guided by the principles of our Lord Jesus Christ. The commitment to serving and building up is easily seen in those employees t