Billing Quality Lead

Who We Are:
CarePartners is one of Ontario’s largest, most reputable and well-established accredited home health care providers, providing nursing, personal support, home support, palliative, therapy and rehabilitation support services for patients of all ages across urban and rural Ontario. We visit approximately 80,000 patients each year in homes, schools, clinics, workplaces and retirement homes, spread across 14 branches and 21 nursing clinics.

We continuously innovate to meet patient needs with specialized (award-winning) care programs and technology, including virtual care and AI.

Overview:
We are currently looking for someone to join our team in the role of
**Billing Quality Lead **in our
** Sarnia, ON **office

**This is a Full-Time/Part-Time position. Hours of work will be Monday-Friday 8:30am-4:30pm and will be hybrid (in office and in home).**

What We Offer:

- Competitive salary, comprehensive health and dental benefits
- Other employment perks such as Employee Assistance Program, Perkopolis, Rewards Points
- Inspiring leadership and opportunities for professional growth
- Rewarding and meaningful work in healthcare

What The Role Involves:

- Communicating and collaborating with the Home and Community Support Services (HCCSS) and subcontractors regarding invoices/billing files and rejected billings
- Collaborating with our internal finance department and local program leadership
- Facilitates reduction of rejected billings through support to the local program leadership (i.e. report compliance)
- Collecting, entering, and sharing data related to rejections and invoicing to ensure performance and quality standards are being met
- Troubleshooting rejection related issues and providing necessary information including supportive documentation
- Managing a tracker of reconciliation of invoices and billing rejections
- Coordinate and action invoice corrections or submit late billing to the HSSCC or subcontractor as well as coordinating reimbursement for overbilling
- Other duties as assigned

What You Bring:

- Post-Secondary Education in Healthcare, Administration, Finance or a related field
- 1-3 years of office or customer service experience
- Strong proficiency in all aspects of Microsoft office, with proven skills in Word and Excel
- Keen attention to detail, ability to prioritize, multitasking skills and organizational skills
- A high attention to detail and the ability to work in a fast-paced environment
- Exceptional analytical and problem-solving skills.
- Advanced knowledge of scheduling systems i.e. Procura/CIMS considered an asset
- Excellent English verbal and written communication skills
- Experience in the health care field or homecare sector an asset
- Experience in collections considered an asset
- Positive attitude, willing to learn, grow and be an integral member of the team
- Clear Background Check
- Proof of COVID-19 vaccination*

CarePartners In Your Community:
In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

Accessibility:

- CarePartners promotes and facilitates, as appropriate, the immunization of employees in order to provide a safe working environment for its employees, to deliver safe care to patients and to fulfill its commitment to evidence-based health promotion. In accordance with Public Health guidelines CarePartners has implemented safety protocols to prevent the spread of infectious diseases such as COVID-19. All employees will be required to wear appropriate Personal Protective Equipment as directed by CarePartners and mandated by public health authorities. All new hires of CarePartners are required at this time to demonstrate that they have been fully vaccinated against COVID-19, in accordance with our policies and procedures._