Case Processing Agent

7 days ago

Toronto, Canada Global Immigration and Investment Services Full time

**Company Overview**

**Global Immigration & Investment Services (GIIS)** is a leading Canadian immigration consulting firm based in Toronto. We specialize in providing expert legal guidance across all areas of immigration law, with a dedicated focus on Refugee Claims, Appeals, and Humanitarian Immigration programs. Our team is committed to delivering compassionate, efficient, and client-centered service to individuals seeking safety and opportunity in Canada.

**Role Overview**

We are seeking a highly organized and empathetic **Case Processing Agent** to join our Refugee Claims team. In this pivotal role, you will manage end-to-end case workflows, ensuring clients receive seamless support through complex legal processes while adhering to regulatory standards.

**Key Responsibilities**
- **Client Guidance**: Act as a primary point of contact for clients, explaining procedures, assisting with documentation (e.g., Basis of Claim forms, evidence collection), and addressing inquiries.
- **Record Keeping**: Maintain meticulous case files, tracking deadlines, correspondence, and updates in line with confidentiality protocols.
- **Legal Collaboration**: Liaise with RCIC-IRBs and lawyers to prepare cases for hearings, appeals, or judicial reviews.
- **Performance Metrics**: Meet firm targets for case throughput without compromising accuracy or client care.

**Qualifications & Skills**

**Education**: Degree or diploma in Law, Immigration Studies, Paralegal Studies, or related field (preferred).

**Experience**:

- 1+ year in immigration case processing, particularly Refugee Claims/Appeals (strongly preferred).
- Familiarity with IRB processes, UNHCR guidelines, or humanitarian immigration programs is an asset.

**Technical Skills**: Proficiency in Microsoft Office 365, case management software, and digital file systems.

**Soft Skills**:

- Exceptional attention to detail and ability to manage high-volume caseloads.
- Cross-cultural communication skills; fluency in **Urdu, Hindi, or Punjabi** is a plus.
- Empathy and resilience when working with vulnerable clients.

**How to Apply**
- GIIS is an equal-opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace._

Pay: From $20.00 per hour

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

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