Branch Manager

1 week ago

Rouyn, Canada Fairstone Full time

Job

**Responsibilities**:
Reporting to the District Manager, Fairstone Branch Managers are responsible for the following:

- Leading the overall success of the branch by maintaining and optimizing branch profitability
- Growing the business by developing new opportunities and supporting client acquisition through multiple channels
- Creating a best-in-class customer experience by creating a welcoming environment for our customers and ensuring all their needs are met.
- Implementing people strategy that attracts, retains and develops talent
- Driving accountability and coaching team members to achieve operational, Developmental and customer experience expectations.
- Leading any change initiative and ensuring all relevant information is cascaded to their teams
- Ensuring high employee engagement and developing individual development plans
- Ensuring all activities are conducted with compliance to governing regulations, internal policies and procedures
- Maintaining high degree of confidentiality of client information and compiling to policies on customer confidentiality
- Acting as a Fairstone ambassador in local communities and projecting a positive company image

Qualifications
- College diploma preferred (BS/BA with coursework in Business)
- Three to five years of directly related work experience in finance industry sales (consumer finance industry preferred) or three to five years of previous management experience
- Excellent interpersonal and customer relationship building skills
- Strong communication skills to communicate with all levels of employees, managers and customers
- Demonstrated effective verbal, written and listening skills
- Be a self-starter, proactive and display initiative
- Ability to work flexible hours in a fast-paced environment and managing multiple priorities

WE ARE PROUD TO BE: Montreal's Top Employers 2024 by Canada’s Top 100 Employers

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Time Type:
Full time

Job Type:
Permanent

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