Implementation Specialist

**We want to grow with you**

Squirrel Systems is a hospitality technology pioneer. We are shaped by our history and driven to innovate. We believe in service, and stand behind our purpose of _enabling amazing guest experiences _

We are big thinkers; we can’t stay still. We are constantly challenging the status quo. This goes for our technology and ourselves. Learning and growth are at our core. We care deeply about each other and about each customer we connect with. We know that amidst the chaos, integrity goes a long way. We know that our customers have choice, and over and over again, we prove that we are the right partner for them.

**What you will be doing**

We are looking for a driven, self-motivated individual who enjoys helping our clients to deliver amazing guest experience to their customers.

Reporting to the Senior Manager, Implementations Services, the Implementations Specialist will be the go to person for implementing Squirrel’s Point-Of-Sale (POS) system, you will install, provide support and train our clients on using Squirrel products.

If you have a love of travelling, seeing new places, connecting with people and being involved in new restaurant openings, this is the role for you

**Specific duties include**:

- Complete configuration, installation and support of Squirrel POS products in accordance with established objectives
- Execute client training for new system and upgrade implementation for end-users in their working environment
- Install and troubleshoot hardware and software components with Squirrel customers
- Perform Remote and Cloud POS Implementations
- Build Squirrel POS configurations and databases
- Provide detailed summary of completed projects in a timely manner
- Represent the company in a professional manner at all times
- Provide support to Implementation team as necessary
- Maintain flexible work schedule to ensure customer service seven days a week
- Travel across North America required (up to 50% travel)

**What you bring**
- 1 to 2 years POS experience
- Minimum 2 years’ experience in hospitality
- Ability to troubleshoot hardware, software and environmental issues
- Demonstrate excellent presentation skills in groups of varying sizes
- Demonstrate a working knowledge of the TCP/IP protocol suite
- Driver’s License and vehicle required
- Valid Passport is a must
- Enrollment in any Trusted Traveler programs like Nexus is preferred
- Able to work non-standard work hours as required (late nights, early mornings, weekends, holidays) and change with various project requirements
- Management experience preferred
- SQL Server Transact-SQL Experience and Knowledge preferred
- Network certification or 2 years’ experience preferred
- Able to work as part of a team or independently with mínimal supervision

**What we offer**
- Amazing people
- Competitive compensation
- Comprehensive benefits package, including health benefits for employees and family
- Paid time off, flexible vacation time - plus your birthday off
- Tons of fun social events
- Fully stocked kitchen with subsidized snacks and beverages (bottomless lattes, coffees and hot chocolate)
- Opportunities to give back to our community

**Our values**
- **Think Big, Be Bold**: We’re all about thinking outside the box. In fact, there is no box. The possibilities are endless, so we welcome bold and innovative ideas.
- **Walk a Mile**: By understanding our clients as well as each other, we can achieve our purpose of enabling amazing guest experiences.
- **Together We’re Better**: We’re stronger as a team. Our Big Hairy Audacious Goal is only possible by learning from one another and working together.
- **Do the Right Thing**: We take the long view. We choose what’s best for our customer, employees, partners, and shareholders.
- **Strive for Excellence**: We reject mediocrity. We want to be the best in everything that we do, whether it’s our people, product or processes.

Sounds like a team you’d like to join? Please let us know why you’d be a great fit for the Implementations Specialist role.

**Salary**: $55,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off

Application question(s):

- Are you legally eligible to work in Canada?
- Will you be able to commute to this job's location in Burnaby, BC?
- Are you comfortable with up to 50% travel across North America?
- Do you have experience with Point of Sale (POS) system?

**Experience**:

- Hospitality: 2 years (preferred)

Licence/Certification:

- passport (required)
- Driving Licence (required)

Work Location: Hybrid remote in Burnaby, BC V5A 4V7