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Insurance - Commercial Client Service Representative (Csr)

3 weeks ago

Niagara Falls, Canada FENA Insurance Solutions Inc. Full time

At **FENA** we believe that a great employee contains our core values and focus - To give our clients friendly and personal service while ensuring their families and possessions are protected when “Stuff Happens”. Founded in 2006, FENA Insurance Solutions Inc. has become a leading property and casualty insurance brokerage in the region.

We are looking to hire an experienced goal-oriented CSR with at least two or more years’ experience for our Commercial Lines division to help give our clients the best experience possible. We offer competitive wages, benefits and a positive work environment.

Along with a positive outlook the individual that joins our team will be responsible for but not limited to the following duties:

**Essential Job Functions**

  • Create a positive client experience by understanding and meeting the customers’ needs
  • Processing and reviewing renewal / endorsements / re-marketing
  • Assist clients through the claims process
  • Deliver excellent service by responding to all client inquiries accurately and efficiently
  • Contribute to team success by consistently leveraging knowledge and sharing best practices
  • Building relationships in a dynamic culture with insurers and underwriters

**Requirements**

  • RIBO License is required
  • Minimum of 2 years Commercial lines experience
  • Proficient with Microsoft Office-Outlook, Excel, Word
  • Highly developed customer service skills
  • Strong written and verbal communication skills
  • Excellent organizational and interpersonal skills
  • Ability to work well under pressure with minimum supervision

**Job Types**: Full-time, Permanent

Pay: $55,000.00-$65,000.00 per year

Licence/Certification

  • RIBO License (required)

Work Location: In person